Cemetery Sales & Operations Manager (Remote/On-site)

Legacy Memorial Holdings LLC; Augusta (GA); Hybrid; USD 30,000 - 90,000; Full time

Job summary

Walker Memorial is seeking a General Manager to oversee cemetery sales operations, drive pre-need and at-need sales, manage the sales team, and ensure customer satisfaction. The role requires leadership to develop and execute sales strategies, foster client relationships, and manage cemetery expenses.

The position supports both on-site and remote work, with approvals required from an executive regional manager for overtime and major decisions.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Ensure all sales activities align with budgetary goals and cost control measures.
• Monitor and manage overtime costs, ensuring approval from your supervisor for any overtime hours.
• Maintain accurate sales records, contracts, and customer agreements in compliance with company policies; retain client information in confidence and preserve privacy of sensitive client financial account information.
• Regularly assess sales trends and develop strategies to enhance revenue and operational efficiency.
• Oversee and manage operational tasks for the location.
• Adhere to policies and regulations including FLSA.
• Accurately clock in/out for all work hours; obtain pre-approval for overtime.
• Ensure all transactions and customer interactions are documented properly and meet regulatory requirements.

Skills

Leadership

Customer service

Communication

Empathy with grieving families

Time management

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

Walker Memorial is seeking a General Manager to oversee cemetery sales operations, drive pre-need and at-need sales, manage the sales team, and ensure customer satisfaction. The role requires leadership to develop and execute sales strategies, foster client relationships, and manage cemetery expenses.

The position supports both on-site and remote work, with approvals required from an executive regional manager for overtime and major decisions.