General Manager

Broylman Memorial Group; Fort Smith (AR); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Broylman Memorial Group in Fort Smith, AR is seeking a Sales Manager to oversee cemetery sales operations, drive pre-need and at-need sales, lead the sales team, and ensure customer satisfaction in a dynamic, client-focused environment.

The role requires a motivated sales professional with leadership capabilities to develop and execute sales strategies, manage cemetery expenses, including labor and overtime, and adapt to on-site and remote work arrangements.

Qualifications

• Proven sales experience in a quota-driven environment.
• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to all company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Ensure all sales activities align with budgetary goals and cost control measures.
• Monitor and manage overtime costs, ensuring supervisor approval for overtime hours.
• Maintain accurate sales records, contracts, and customer agreements in compliance with company policies.
• Regularly assess sales trends and develop strategies to enhance revenue and operational efficiency.
• Oversee and manage operational tasks for the location.
• Adhere to all company policies, state laws, and federal regulations, including FLSA requirements.
• Accurately clock in and out for all work hours.
• Work only during approved hours, securing pre-approval for overtime requests.
• Ensure all transactions and customer interactions are documented properly and meet regulatory requirements.

Skills

Proven sales experience

Leadership and mentoring

Customer service and communication

CRM familiarity

Email/document management

Driver's license & transportation

Google Workspace / Microsoft Office

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

Thegeneral manageris responsible for overseeing sales operations for designated memorial parks, driving pre-need and at-need sales, managing the sales team, and ensuring customer satisfaction. This role requires ahighly motivated sales professionalwith leadership capabilities to develop and execute sales strategies, foster client relationships, and manage cemetery expenses, including labor and overtime costs. The Sales Manager is expected to work bothon-site and remotelyand must be able to adapt to a dynamic, client-focused environment.

The cemetery sales managerreports directly to their designated executive regional manager, and is required to obtain his/herapproval for all necessary authorizations, including but not limited toovertime, scheduling, and operational decisions.

Drivepre-need and at-need salesof cemetery properties, merchandise, and services.

Meet and exceed monthly and annualsales goals and bonus targets.

Educate families on the value ofpre-planning cemetery arrangementsto ensure informed decision-making.

Manage the completesales cycle, from prospecting to closing, while maintaining accurate sales records.

Ensurepricing integrityand adherence to all company policies and regulatory guidelines.

Position Summary

Thegeneral manageris responsible for overseeing sales operations for designated memorial parks, driving pre-need and at-need sales, managing the sales team, and ensuring customer satisfaction. This role requires ahighly motivated sales professionalwith leadership capabilities to develop and execute sales strategies, foster client relationships, and manage cemetery expenses, including labor and overtime costs. The Sales Manager is expected to work bothon-site and remotelyand must be able to adapt to a dynamic, client-focused environment.

The cemetery sales managerreports directly to their designated executive regional manager, and is required to obtain his/herapproval for all necessary authorizations, including but not limited to overtime, scheduling, and operational decisions.

Key Responsibilities 1. Sales & Revenue Generation

• Drivepre-need and at-need salesof cemetery properties, merchandise, and services.
• Meet and exceed monthly and annualsales goals and bonus targets.
• Educate families on the value ofpre-planning cemetery arrangementsto ensure informed decision-making.
• Manage the completesales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensurepricing integrityand adherence to all company policies and regulatory guidelines.

Key Responsibilities 2. Customer Relations & Community Engagement

• Build and maintainlong-term relationshipswith families, funeral homes, and community organizations.
• Actively participate incommunity outreachprograms to promote cemetery pre-planning services.
• Address and resolvecustomer concerns or complaintsin a professional and compassionate manner.

Key Responsibilities 3. Operational & Financial Management

• Ensure all sales activities align withbudgetary goals and cost control measures.
• Monitor and manageovertime costs, ensuring approval from yoursupervisorfor any overtime hours.
• Maintain accuratesales records, contracts, and customer agreementsin compliance with company policies; retain client information in confidence and preserve privacy of sensitive client financial account information.
• Regularly assess sales trends and develop strategies to enhance revenue and operational efficiency.
• Oversee and manage operational tasks for the location.

Key Responsibilities 4. Compliance & Timekeeping

• Adhere to allcompany policies, state laws, and federal regulations, includingFLSA requirements.
• Accuratelyclock in and outfor all work hours, ensuring full compliance with timekeeping policies.
• Work only duringapproved hours, securing pre-approval for any personal or direct reportovertime requests.
• Ensure that all transactions and customer interactions aredocumented properlyand meet regulatory federal and state requirements.

Qualifications & Requirements

Minimum Requirements:

• Provensales experiencein a quota-driven environment.
• Strongleadership and mentoring abilities.
• Excellentcustomer service and communication skills.
• Ability to work withgrieving familiesin acompassionate, empathetic, and professionalmanner.
• Proficiency inCRM systems, contracts, and sales reporting.
• Must have avalid driver’s licenseand reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.

Preferred but Not Required:

• Experience incemetery, funeral, or pre-need sales.
• Prior experiencemanaging a sales team.

Work Schedule & Expectations

• This is afull-time position (40 hours per week).
• Effectively manage your schedule and the schedules of your direct reportsto avoid unnecessary overtime.
• All work-related activities must be logged by clocking in/out for all work hours.
• Unauthorized overtime is not permitted and could result in disciplinary action, up to and including termination.