Memorial Park Sales Leader (Remote/On-Site)

Broylman Memorial Group; Fort Smith (AR); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Broylman Memorial Group in Fort Smith, AR is seeking a Sales Manager to oversee cemetery sales operations, drive pre-need and at-need sales, lead the sales team, and ensure customer satisfaction in a dynamic, client-focused environment.

The role requires a motivated sales professional with leadership capabilities to develop and execute sales strategies, manage cemetery expenses, including labor and overtime, and adapt to on-site and remote work arrangements.

Qualifications

• Proven sales experience in a quota-driven environment.
• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to all company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Ensure all sales activities align with budgetary goals and cost control measures.
• Monitor and manage overtime costs, ensuring supervisor approval for overtime hours.
• Maintain accurate sales records, contracts, and customer agreements in compliance with company policies.
• Regularly assess sales trends and develop strategies to enhance revenue and operational efficiency.
• Oversee and manage operational tasks for the location.
• Adhere to all company policies, state laws, and federal regulations, including FLSA requirements.
• Accurately clock in and out for all work hours.
• Work only during approved hours, securing pre-approval for overtime requests.
• Ensure all transactions and customer interactions are documented properly and meet regulatory requirements.

Skills

Proven sales experience

Leadership and mentoring

Customer service and communication

CRM familiarity

Email/document management

Driver's license & transportation

Google Workspace / Microsoft Office

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

Broylman Memorial Group in Fort Smith, AR is seeking a Sales Manager to oversee cemetery sales operations, drive pre-need and at-need sales, lead the sales team, and ensure customer satisfaction in a dynamic, client-focused environment.

The role requires a motivated sales professional with leadership capabilities to develop and execute sales strategies, manage cemetery expenses, including labor and overtime, and adapt to on-site and remote work arrangements.