Senior Cemetery Sales & Operations Manager

ADP, Inc.; Fort Smith (AR); Hybrid; USD 40,000 - 80,000; Full time

Job summary

Woodlawn Memorial Park in Fort Smith, AR seeks a General Manager to oversee sales operations for designated memorial parks, drive pre-need and at-need sales, and lead the sales team. This role requires strong leadership and a client-focused approach to customer satisfaction.

The position entails managing cemetery expenses, scheduling, and ensuring compliance with company policies, with on-site and remote work flexibility and authority to approve overtime and operational decisions.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to all company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Oversee and manage operational tasks for the location.

Skills

Leadership

Customer service

Communication

CRM proficiency

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

Woodlawn Memorial Park in Fort Smith, AR seeks a General Manager to oversee sales operations for designated memorial parks, drive pre-need and at-need sales, and lead the sales team. This role requires strong leadership and a client-focused approach to customer satisfaction.

The position entails managing cemetery expenses, scheduling, and ensuring compliance with company policies, with on-site and remote work flexibility and authority to approve overtime and operational decisions.