Cemetery Bookkeeper & Customer Service Specialist

CATHOLIC CEMETERIES; Cranston (RI); On-site; USD 25,000 - 33,000; Full time

Job summary

Catholic Cemeteries in Cranston, RI is seeking a Cemetery Customer Service Representative (CSR) to support field staff by processing and filing funeral orders into cemetery records, and by communicating with funeral directors and the main office.

The CSR helps families with inquiries about lots, policies, and procedures, and requires accounting or bookkeeping experience; strong data entry and MS Office skills are essential.

Qualifications

• Office experience in organizing and optimizing procedures of maintaining files & records.
• Working experience with MS Office software & Windows-based data systems is essential.
• Accounting/Bookkeeper experience required to achieve an interview.

Responsibilities

• Support all foremen with duties that interact with the Main Office.
• Prepare & maintain reports for the Lead Foreman & Main Office alike.
• Point of Contact for funeral directors, monument companies, & families questions or concerns.
• Assist families with directions, sales paperwork, & general information.
• Prepare sales folders with necessary documents for families to receive.
• Assist with burial orders and foundation orders received from the main office.
• Review all funeral orders for Lead Foreman as to accuracy, and daily confirmations with funeral directors.
• Dispatch the appropriate foreman for customer assistance.
• Promote the Order of Christian Funerals to families and funeral directors.
• Organize & process accounts receivable, deposits, reports as requested by management.

Skills

Data entry

Customer service

Bookkeeping

Tools

MS Excel

Cemetery database

Job description

Catholic Cemeteries in Cranston, RI is seeking a Cemetery Customer Service Representative (CSR) to support field staff by processing and filing funeral orders into cemetery records, and by communicating with funeral directors and the main office.

The CSR helps families with inquiries about lots, policies, and procedures, and requires accounting or bookkeeping experience; strong data entry and MS Office skills are essential.