Customer Service Representative

Diocese of Camden; Camden (NJ); On-site; USD 23,000 - 24,000; Full time

Job summary

Calvary Cemetery in Cherry Hill, NJ is seeking a Cemetery Customer Service Representative to handle general office duties, respond to customer requests, and process purchase agreements, payments, monument applications, and burial orders. You will back up the office manager and collaborate with cemetery staff to provide compassionate service.

The role requires a high school diploma, proficiency with Word and Excel, email, and experience with order processing systems.

Qualifications

• High school diploma with good organization and communication skills.
• Experience with Order Processing systems preferred.
• Retail sales experience is a plus.
• Proficiency in Microsoft Word and Excel and using email.

Responsibilities

• Respond to customer requests and process purchase agreements.
• Process payments, monument applications and burial order intakes.
• Back up the office manager and assist families with burial location options.
• Collaborate with cemetery team including field workers and management.

Skills

Customer service

Order processing

Communication

Organization

Retail sales

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Description

Cemetery Customer Service Representative

Calvary Cemetery

2398 Marlton Pike West

(State Highway, Route 70 West)

Cherry Hill, Camden County

Perform general office duties with emphasis on responding to customer requests and processing purchase agreements, payments, monument applications and burial order intakes. Stays informed regarding current policies and procedures. Acts as a back-up to the office manager to show families available burial locations. Collaborates with cemetery team including field workers, management and other office personnel.

Requirements:

High school graduate with good organization and communication skills. Experience of Order Processing systems preferred. Retail sales experience a plus. Knowledge of Microsoft Word and Excel and must be proficient in using e-mail. Ability to serve customers with compassion and respect.

Status:

Full-time position, Monday through Friday.

Pay Range: $17.00 - $17.50 an hour