Compassionate Cemetery Administrative Specialist

Automatic Data Processing, Inc.; East Hanover (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Pension

Disability Insurance

Voluntary 403b Plan

Job summary

Catholic Cemeteries of the Archdiocese of Newark is seeking a Customer Service Representative to support our cemetery offices in northern New Jersey. The role handles inquiries from Catholic families, funeral directors, and vendors, guiding them through the interment process and related paperwork.

You will work at multiple locations as needed, with a non-exempt status, and report to the Office Manager and/or Superintendent.

Qualifications

• Superior communication skills with sensitivity to the needs of our Catholic families.
• Strong attention to detail
• The ability to work in a fast-paced environment and multitask
• Solid background in computer skills a must. i.e. Word, Excel and Microsoft Office

Responsibilities

• Answer telephones and direct calls to appropriate level or respond to inquiries when possible.
• Assist families with the step by step process for interment.
• Process and follow-up of incoming funeral orders from funeral directors in adherence to policy.
• Scan and process interments into cemetery software system.
• Process monument paperwork (permits, size, location).
• Process memorialization paperwork (lettering, emblems, floral).
• Provide superintendent with requested reporting on cemetery data.
• Maintain office filing and create Mass Remembrance booklet and candle labels.
• Process work orders for gravesites/crypts and general property.
• Process yearly vendor permits and insurer coverage.
• Provide excellent customer service for grave/crypt inquiries and directions.
• Process daily bank deposits through recording system and website.
• Input data for record keeping of all interments/entombments.
• Assist with invoices and accounts payable; assist in month-end close and reconciliations.
• Other duties as assigned

Skills

Communication skills

Attention to detail

Multitasking

Computer skills

Education

College degree or 5 years of equivalent experience

Office 365 knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Catholic Cemeteries of the Archdiocese of Newark is seeking a Customer Service Representative to support our cemetery offices in northern New Jersey. The role handles inquiries from Catholic families, funeral directors, and vendors, guiding them through the interment process and related paperwork.

You will work at multiple locations as needed, with a non-exempt status, and report to the Office Manager and/or Superintendent.