Cemetery Office Specialist – Caring Client Service

Archdiocese-of-Newar; East Hanover (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Pension

Disability Insurance

Voluntary 403b Plan

Job summary

Archdiocese of Newark is seeking a Customer Service Representative for the Cemetery Administration in East Hanover, NJ. This full-time role supports Catholic families, funeral directors and vendors by handling interment processes, paperwork, and data entry.

The position requires strong communication, attention to detail, and solid Microsoft Office skills. Reports to the Office Manager and/or Superintendent; flexible location across northern New Jersey cemeteries.

Qualifications

• Superior communication skills with sensitivity to the needs of our Catholic families.
• Strong attention to detail.
• The ability to work in a fast-paced environment and multitask.
• Solid background in computer skills a must, i.e. Word, Excel and Microsoft Office.

Responsibilities

• Answer telephones and direct calls to appropriate level or respond to inquiries.
• Assist families with the step-by-step process for interment.
• Process and follow-up of funeral orders from funeral directors in adherence to policy and procedures.
• Scan and process interments into cemetery software system.
• Process monument paperwork (permits, size, location).
• Process memorialization paperwork (lettering, emblems, floral and photos).
• Provide reports regarding cemetery tracking data and information.
• Maintain office filing; create Mass Remembrance booklet and candle labels.
• Process work orders for gravesites/crypts and general property.
• Process yearly vendor permits and insurance coverage.
• Provide excellent customer service to families about grave/crypt locations, etc.
• Input data for record keeping of interments/entombments.
• Assist Superintendent with invoices and accounts payable.
• Assist in month-end close activities and reconciliations.

Skills

Superior communication

Attention to detail

Multitask

Microsoft Office

Education

College degree or 5 years experience

Job description

Archdiocese of Newark is seeking a Customer Service Representative for the Cemetery Administration in East Hanover, NJ. This full-time role supports Catholic families, funeral directors and vendors by handling interment processes, paperwork, and data entry.

The position requires strong communication, attention to detail, and solid Microsoft Office skills. Reports to the Office Manager and/or Superintendent; flexible location across northern New Jersey cemeteries.