CCYP Sales Support Assistant

IMPULSE UNIVERSE INC; Rosemead (CA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company parties

Free food & snacks

Health insurance

Paid time off

Job summary

IMPULSE UNIVERSE INC is seeking a bilingual Sales Support Assistant based in Rosemead, California, to enhance our revenue pipeline. This role involves managing inbound leads, acting as a contact for clients, and assisting with proposal and contract preparation. If you enjoy fast-paced environments and client interaction, this position is a great fit.

The ideal candidate must fluently speak both English and Chinese, have prior experience in sales support, and be comfortable utilizing digital marketing tools.

Qualifications

• Fluency in English and Chinese is essential.
• Prior experience in sales support or account management.
• Proficiency with modern CRM tools and project management software.

Responsibilities

• Monitor and organize inbound leads from marketing efforts.
• Act as a point of contact for prospective clients.
• Work with marketing to align campaigns with sales.
• Assist account executives with drafting proposals and contracts.

Skills

Bilingual fluency in English and Chinese

Sales operations or support experience

Tech & CRM literacy

AI & digital product awareness

Job description

Benefits

• Company parties
• Free food & snacks
• Health insurance
• Paid time off

We are looking for a highly organized, proactive, and bilingual Sales Support Assistant to serve as the operational backbone of our revenue pipeline. As CCYP scales its next-generation business products, this role will act as the vital bridge between our digital marketing initiatives and sales execution. You will provide end-to-end support across all facets of the sales cycle—from managing initial inquiries generated by our marketing campaigns to ensuring seamless final closings.

If you thrive in a fast-paced environment, love client interaction, and want to support small-and-medium enterprises (SMEs) in the Chinese-American market, this is the perfect opportunity.

The Role

• Pipeline & Lead Management: Monitor, organize, and track inbound leads generated by the digital marketing team. Ensure no prospect falls through the cracks from initial contact to final contract signing.
• Sales Customer Support: Act as a dedicated, trusted point of contact for prospective SMB clients. Answer product questions, explain CCYP’s digital marketing and web/video service packages, and guide them through onboarding.
• Cross-Functional Collaboration: Work directly within the digital marketing team to align marketing collateral, promotions, and AI-driven campaign insights with active sales conversations.
• Deal Optimization & Closing Support: Assist account executives with drafting proposals, preparing contracts, and coordinating post-sale handoffs to the content and technical teams to ensure a flawless client experience.

Requirements

• Bilingual Mastery: Mandatory fluency in English and Chinese (Mandarin speaking, reading, and typing) is essential for effectively supporting and communicating with our North American Chinese business clientele.
• Sales Operations or Support Experience: Prior experience in sales support, customer success, or account management—ideally working with SMEs or B2B services.
• Tech & CRM Literacy: Proficiency with modern CRM tools, project management software, and communication platforms to keep pipelines organized and transparent.
• AI & Digital Product Awareness: A strong comfort level with digital marketing concepts (web, video, SEO) and an openness to utilizing AI-assisted tools to streamline administrative workflows.

Flexible work from home options available.