AWS Contact Center Engineer

Compunnel, Inc.; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology solutions provider in Los Angeles is seeking an experienced AWS Contact Center Engineer to lead the design and integration of cloud-based contact center solutions. The ideal candidate will have 7+ years of experience with AWS Connect, CRM integrations, and voice network architecture. This role involves configuring systems to meet business needs and collaborating with teams for seamless integration.

Qualifications

• Minimum 7 years of experience in contact center engineering or system integration.
• Hands-on experience with AWS Connect and CRM integrations.
• Strong understanding of PSTN, SIP, and contact center voice architecture.

Responsibilities

• Design and implement contact center solutions using AWS Connect.
• Integrate AWS Connect with CRM platforms like Salesforce or Zendesk.
• Configure and customize contact center systems to meet business requirements.
• Architect and troubleshoot voice network components including PSTN and SIP.
• Collaborate with cross-functional teams for seamless system integration.

Skills

AWS Connect

CRM Integrations

Voice Network Architecture

Automation

Scalability

Job description

We are looking for an experienced AWS Contact Center Engineer to lead the design, integration, and optimization of cloud-based contact center solutions.

The ideal candidate will have deep technical expertise in AWS Connect, CRM integrations, and voice network architecture, with a strong focus on automation and scalability.

Key Responsibilities

• Design and implement contact center solutions using AWS Connect.
• Integrate AWS Connect with CRM platforms such as Salesforce, Zendesk, or custom-built solutions.
• Configure and customize contact center systems to meet business requirements.
• Architect and troubleshoot voice network components including PSTN, SIP, and carrier routing.
• Collaborate with cross-functional teams to ensure seamless system integration and performance.

Required Qualifications

• Minimum 7 years of experience in contact center engineering, system integration, or related roles.
• Hands-on experience with AWS Connect and CRM integrations.
• Strong understanding of PSTN, SIP, and contact center voice architecture.

Preferred Qualifications

• Knowledge of Unified Communications (UC) platforms and their integration with contact center technologies.
• Experience in designing voice networks for high-volume, multi-channel environments.