CCaaS Transformation Test Lead — Business Readiness

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 114,000 - 162,000; Full time

Job summary

Blue Star Partners LLC is seeking an experienced CCaaS Test Lead to support a major customer transformation program within a utility environment. This role will sit on the business side of the program and serve as the lead for end-to-end business testing coordination across the CCaaS workstream.

The focus is to ensure the business is prepared for testing, that realistic end-to-end customer journeys are fully represented in the test approach, and that progress is actively tracked through

Qualifications

• 7+ years of experience in testing, test leadership, business readiness, or program delivery.
• Proven experience as a Test Lead, UAT Lead, or Business Test Lead in large transformation environments.
• Strong experience supporting CCaaS, contact center, or customer transformation programs.
• Experience developing or validating end-to-end business scenarios.
• Ability to work closely with business stakeholders to prepare them for structured testing participation.
• Experience tracking testing progress, defects, risks, and readiness milestones.

Responsibilities

• Lead business-side testing efforts for the CCaaS workstream within a broader customer transformation program.
• Ensure the business is prepared to participate in testing activities, including scenario validation and readiness.
• Serve as the primary testing SME for business stakeholders across the CCaaS program area.
• Help define and operationalize an end-to-end test coverage approach for business scenarios.
• Bridge between business teams, program leadership, QA/testing, and technical workstreams.
• Coordinate with program and testing teams to align test activities and readiness expectations.
• Monitor progress, defect trends, risks, and outstanding actions; report to leadership.
• Support go-live readiness and stabilization through risk identification and remediation.

Skills

Test Leadership

CCaaS Testing

Business Readiness

UAT Coordination

Stakeholder Management

Job description

Blue Star Partners LLC is seeking an experienced CCaaS Test Lead to support a major customer transformation program within a utility environment. This role will sit on the business side of the program and serve as the lead for end-to-end business testing coordination across the CCaaS workstream.

The focus is to ensure the business is prepared for testing, that realistic end-to-end customer journeys are fully represented in the test approach, and that progress is actively tracked through