Hybrid Business Systems Analyst – Contact Center Systems

TEKsystems; Westerville (OH); Hybrid; USD 61,992 - 75,768; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Job summary

A leading technology services provider is seeking a Business Systems Analyst to provide systems support for contact center applications. The role demands experience in business analysis, particularly in a call center environment, with responsibilities including project leadership and technical support. Candidates with experience in IVR, workforce management, and agile methodologies will be prioritized. This hybrid position is based in Columbus, Ohio and offers competitive pay and benefits.

Qualifications

• Agile System Development life cycle experience.
• Experience as a business or systems analyst.
• Experience in banking and contact center.

Responsibilities

• Provide systems support for assigned applications.
• Test and implement new software or modifications.
• Serve as liaison between vendors and business units.

Skills

Business analysis

Agile

Contact center

IVR

SQL

Tableau

Education

Bachelor's Degree

Tools

Microsoft products

ServiceNow

Microsoft Azure DevOps

Genesys Cloud

Job description

A leading technology services provider is seeking a Business Systems Analyst to provide systems support for contact center applications. The role demands experience in business analysis, particularly in a call center environment, with responsibilities including project leadership and technical support. Candidates with experience in IVR, workforce management, and agile methodologies will be prioritized. This hybrid position is based in Columbus, Ohio and offers competitive pay and benefits.