Business Analyst — Hybrid, 1-Year Contract (Remote Mon+Fri)

Blue Star Partners LLC

Columbus (OH)

Hybrid

USD 119,000 - 139,000

Full time

14 days+

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Job summary

Blue Star Partners LLC in Columbus, OH is seeking an experienced Business Analyst to support a multi-year Customer Transformation program focused on modernizing the customer experience through changes to process, technology, digital channels, and ways of working.

This role will partner with business leaders, IT teams, and digital vendors to define future-state processes, validate requirements, and support rollout activities, including testing and stakeholder readiness.

Qualifications

Demonstrated ability to understand and discuss technical concepts and digital operations.
Experience supporting customer-facing digital platforms (web, mobile, chatbots, alerts).
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work with cross-functional teams in a fast-paced, complex project environment.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel, Word, Visio, and PowerPoint.
Experience developing business requirements, process documentation, test scenarios, and UAT deliverables.
Ability to travel as needed; onsite Tuesdays through Thursdays in Columbus, OH.

Responsibilities

Gather, document, and validate business requirements for customer-facing digital solutions.
Work with business leaders, SMEs, IT teams, and vendors to support web, mobile app, chatbot, and self-service enhancements.
Document current-state and future-state processes, workflows, and acceptance criteria.
Create and execute UAT test scripts for digital platform changes.
Track defects, issues, risks, decisions, dependencies, and action items.
Coordinate website and digital platform testing during and after deployments.