CCaaS Test Lead – End-to-End Customer Journey Expert

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 113,652 - 161,868; Full time

Job summary

Blue Star Partners LLC is looking for a CCaaS Business Test Lead to guide testing for a major customer transformation program. This role focuses on ensuring effective end-to-end testing in a utility environment, requiring strong coordination with business stakeholders.

Candidates should have 7+ years in testing leadership, ideally within CCaaS or customer service transformations. The opportunity promotes a hybrid work model, allowing flexible work from home on Mondays and Fridays.

Qualifications

• 7+ years of experience in testing, test leadership, or program delivery.
• Proven experience as a Test Lead in a large transformation environment.
• Experience developing or validating end-to-end business scenarios.

Responsibilities

• Lead business-side testing efforts for CCaaS workstream.
• Coordinate testing activities and track progress.
• Ensure business is properly prepared for testing activities.

Skills

Testing

Test Leadership

Business Readiness

Stakeholder Coordination

CCaaS Testing

Job description

Blue Star Partners LLC is looking for a CCaaS Business Test Lead to guide testing for a major customer transformation program. This role focuses on ensuring effective end-to-end testing in a utility environment, requiring strong coordination with business stakeholders.

Candidates should have 7+ years in testing leadership, ideally within CCaaS or customer service transformations. The opportunity promotes a hybrid work model, allowing flexible work from home on Mondays and Fridays.