QA Engineer - CCaaS Automation & Test Harness Lead

Optomi; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An IT consulting firm seeks a Quality Assurance Engineer experienced in automation and testing within contact center environments. You will build testing tools and frameworks for an upcoming migration, with responsibilities including automation of agent interactions and producing reports. Ideal candidates will have 4–5 years of relevant experience, strong skills in Python or Java, and a hands-on approach to development. This position is contract-to-hire and based in Baltimore.

Qualifications

• 4–5 years building testing tools and automation in contact center environments.
• Proven ability to operate independently as the primary tester.
• Strong hands-on development experience creating custom harnesses/scripts.

Responsibilities

• Build lightweight test harness/tooling to automate various interactions.
• Stand up automation framework for NiceCX One migration.
• Produce concise test reports and dashboards for stakeholders.

Skills

Building testing tools

Automation/scripting with Python or Java

Defects isolation and analysis

Performance/load testing

Job description

An IT consulting firm seeks a Quality Assurance Engineer experienced in automation and testing within contact center environments. You will build testing tools and frameworks for an upcoming migration, with responsibilities including automation of agent interactions and producing reports. Ideal candidates will have 4–5 years of relevant experience, strong skills in Python or Java, and a hands-on approach to development. This position is contract-to-hire and based in Baltimore.