CCaaS Product Manager: Lead CX Transformation

TELUS Digital; United States; Hybrid; USD 100,000 - 130,000; Full time

Job summary

TELUS Digital seeks a Manager, Product - CCaaS to lead our CX Transformation team. In this role, you'll build client relationships, oversee product development, and implement contact center solutions to deliver business value.

The ideal candidate will possess at least 7 years of experience in software development, strong leadership skills, and familiarity with contact center technologies. This position offers flexibility to work remotely or in a hybrid capacity from various U.S. locations.

Qualifications

• 7+ years of experience in software development as a Product Owner, Product Manager, or related position.
• 2+ years of leadership experience managing teams.
• Experience with contact center solutions and communicating the business case for investments.

Responsibilities

• Build strong client relationships in the contact center technology space.
• Lead multidisciplinary teams to deliver product solutions.
• Establish and manage requirement backlogs across platforms.

Skills

Software Development

Leadership

Contact Center Solutions

Project Management

Financial Acumen

Communication

Technical Writing

Coaching

Frontend and Backend Technologies

Customer Experience (CX)

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

TELUS Digital seeks a Manager, Product - CCaaS to lead our CX Transformation team. In this role, you'll build client relationships, oversee product development, and implement contact center solutions to deliver business value.

The ideal candidate will possess at least 7 years of experience in software development, strong leadership skills, and familiarity with contact center technologies. This position offers flexibility to work remotely or in a hybrid capacity from various U.S. locations.