CCaaS Implementation Engineer

Jobot Consulting; Buckeye (AZ); Remote; Full time

Job summary

A prominent personal injury law firm is seeking an Implementation Engineer to lead the integration of Amazon Connect as their primary CCaaS. This role offers flexibility with the option for on-site, hybrid, or fully remote work arrangements. Candidates will be pivotal in designing and enriching a state-of-the-art solution that leverages AI, aiming to enhance client interactions and streamline operations.

Benefits

Flexibility to work on site, hybrid, or remote

Comprehensive health insurance options

Competitive hourly rate

Qualifications

• Expertise in Amazon Connect and CCaaS implementation.
• Familiarity with Python and TypeScript preferred.
• Experience with modern CRM and Case Management tools.

Responsibilities

• Design and implement an enterprise solution with Amazon Connect.
• Integrate AI features for enhanced workflow efficiency.
• Collaborate with Marketing, Sales, and Operations teams.

Skills

Expert with Amazon Connect

CCaaS

Python

TypeScript

Tools

Terraform

Kubernetes

Docker

Job description

2 days ago Be among the first 25 applicants

This range is provided by Jobot Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75.00/hr - $120.00/hr

Want to learn more about this role and Jobot Consulting? Click our Jobot Consulting logo and follow our LinkedIn page!

Job details

Replace a legacy CCaaS into Amazon Connect with a profitable law firm that's investing to become technology first

This Jobot Consulting Job is hosted by Charles Simmons

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $75 - $120 per hour

A Bit About Us

Premier personal injury law firm in Orange County, committed to excellence and innovation. As we evolve, we are integrating AI-driven solutions to enhance client services, streamline legal processes, and optimize our business operations. We aim to be among the first law firms built from the ground up with AI at its core.



Why join us?

• Flexibility to work on site, hybrid, or remote from anywhere in the US
• Competitive hourly rate with potential to convert to salary if a long term fit is determined
• Lead a business critical implementation from scratch using the latest and greatest technology
• Comprehensive health insurance options for individuals and families if W-2 contract, option for independent consulting for direct contractors
  
  

Job Details

The purpose of this role is to take point on designing finishing details to an enterprise solution implementing Amazon Connect as the primary CCaaS to replace an existing production environment. Leveraging the latest features in AI for voice and text, while integrating into modern CRM and Case Management tools for a more efficient, cohesive workflow between Marketing, Sales, and Operations of the business.

Must Have

• Expert with Amazon Connect, and CCaaS from both a solutions engineering and hands on implementation perspective
  
  

Nice to Have

• Python, TypeScript
• Terraform, Kubernetes (EKS), Docker
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot Consulting?

Click our Jobot Consulting logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Software Development

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