CCaaS Implementation Engineer

Jobot Consulting; Phoenix (AZ); On-site; Full time

Job summary

A premier personal injury law firm in Orange County seeks an Implementation Engineer to design and implement AI-driven solutions using Amazon Connect. This role focuses on enhancing client services and streamlining legal processes within a forward-thinking environment.

Qualifications

• Expert with Amazon Connect and CCaaS solutions.
• Experience in integrating AI features for voice and text.

Responsibilities

• Design and implement an enterprise solution using Amazon Connect.
• Integrate with CRM and Case Management tools to enhance workflow efficiency.

Skills

Amazon Connect

AI Integration

Solutions Engineering

Job description

3 days ago Be among the first 25 applicants

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This range is provided by Jobot Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75.00/hr - $120.00/hr

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Job details

About Us

Premier personal injury law firm in Orange County, committed to excellence and innovation. As we evolve, we are integrating AI-driven solutions to enhance client services, streamline legal processes, and optimize our business operations. We aim to be among the first law firms built from the ground up with AI at its core.

Job Details

Are you a good fit?

• Design and implement an enterprise solution using Amazon Connect as the primary CCaaS to replace an existing production environment.
• Leverage AI features for voice and text.
• Integrate with modern CRM and Case Management tools to enhance workflow efficiency across Marketing, Sales, and Operations.
• Expert with Amazon Connect, and CCaaS from both a solutions engineering and hands-on implementation perspective.

Want to learn more about this role and Jobot Consulting? Click our Jobot Consulting logo and follow our LinkedIn page!

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Software Development

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