CBHI Referral & Triage Coordinator — Growth & Impact

RIVER VALLEY COUNSELING CENTER, INC; Chicopee (MA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Pro dev opportunities

Benefits package

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. seeks a Referral and Triage Coordinator for its CBHI program to manage referrals, intake, and waitlists while ensuring eligibility and medical necessity.

The role requires collaboration with families, clients, and clinicians, with regular supervision and quality improvement participation. You will maintain accurate documentation, support monthly state reporting, and contribute to a client-centered environment that emphasizes dignity, confidentiality, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Social Work, Psychology, Counseling, Human Services, or related mental health field.

Responsibilities

• Process all referrals for CBHI services, including intake paperwork.
• Maintain CBHI waitlist.
• Manage Master list of clients on waitlist, and make assignments as needed.
• Provide required phone check-in with all waitlisted clients until assigned.
• Determine eligibility/medical necessity for the requested service.
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status.
• Help with monthly reporting to state and report client information to MABHA on monthly basis.
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are).

Education

Bachelor's degree

Master’s degree

Job description

River Valley Counseling Center, Inc. seeks a Referral and Triage Coordinator for its CBHI program to manage referrals, intake, and waitlists while ensuring eligibility and medical necessity.

The role requires collaboration with families, clients, and clinicians, with regular supervision and quality improvement participation. You will maintain accurate documentation, support monthly state reporting, and contribute to a client-centered environment that emphasizes dignity, confidentiality, and