CBHI Referral & Triage Coordinator

RIVER VALLEY COUNSELING CENTER, INC; Chicopee (MA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Pro dev opportunities

Benefits package

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. seeks a Referral and Triage Coordinator for its CBHI program to manage referrals, intake, and waitlists while ensuring eligibility and medical necessity.

The role requires collaboration with families, clients, and clinicians, with regular supervision and quality improvement participation. You will maintain accurate documentation, support monthly state reporting, and contribute to a client-centered environment that emphasizes dignity, confidentiality, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Social Work, Psychology, Counseling, Human Services, or related mental health field.

Responsibilities

• Process all referrals for CBHI services, including intake paperwork.
• Maintain CBHI waitlist.
• Manage Master list of clients on waitlist, and make assignments as needed.
• Provide required phone check-in with all waitlisted clients until assigned.
• Determine eligibility/medical necessity for the requested service.
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status.
• Help with monthly reporting to state and report client information to MABHA on monthly basis.
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are).

Education

Bachelor's degree

Master’s degree

Job description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Referral and Triage Coordinator for our CBHI Program!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The CBHI Referral and Triage Coordinator at River Valley Counseling Center (RVCC) is responsible for coordinating and managing the referral and intake process for our CBHI program, maintaining waitlists and client assignments, determining service eligibility and medical necessity, and ensuring the timely and accurate documentation of client information. This role includes regular communication with clients and families, including outreach and follow-up while clients await assignment to services as well as active participation in supervision, team meetings and quality improvement efforts while contributing to a collaborative, client-centered environment focused on delivering high-quality behavioral health services. The position offers opportunities for professional growth within a supportive, team-oriented environment while maintaining client dignity, autonomy, and confidentiality.

Key Responsibilities:

• Process all referrals for CBHI services, including intake paperwork
• Maintain CBHI waitlist
• Manage Master list of clients on waitlist, and make assignments as needed
• Provide required phone check-in with all waitlisted clients until assigned
• Determine eligibility/medical necessity for the requested service.
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status
• Help with monthly reporting to state and report client information to MABHA on monthly basis
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are).

Qualifications:

Required:

Experience assessing appropriate levels of care, including the ability to effectively manage, triage, and respond to crisis, safety, and risk concerns

Experience navigating Wraparound services and the Children's Behavioral Health Initiative (CBHI) System of Care, including programs such as Intensive Care Coordination (ICC), In-Home Therapy (IHT), In-Home Behavioral Services (IHBS), Therapeutic Mentoring (TM), and related services.

Minimum of 1-2 years of experience working with children, adolescents, and families.

Preferred:

Bachelor’s degree required; Master’s degree preferred in Social Work, Psychology, Counseling, Human Services, or related mental health field.

Experience with insurance verification and authorization processess.

What We Offer:

• Opportunities for professional development and continuing education
  
• Competitive benefits package
  
• Collaboration with a compassionate, multidisciplinary team
  
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $55,000- $59,000 a year

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!