CBHI Referral & Triage Coordinator

River-Valley-Counseling; Chicopee (MA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Professional development

Competitive benefits

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. is seeking a CBHI Referral and Triage Coordinator in Chicopee, MA. The role focuses on coordinating referrals, maintaining the waitlist, and ensuring timely documentation for our CBHI program.

The position requires a Master’s in mental health and 1–2 years of experience with children and families. We offer growth, a collaborative team, and comprehensive benefits in a supportive setting.

Qualifications

• Master’s Degree in the field of mental health (MA, M.Ed., or MSW).
• 1-2 years’ experience working with children and families.

Responsibilities

• Process all referrals for CBHI services, including intake paperwork
• Maintain CBHI waitlist
• Manage Master list of clients on waitlist, and make assignments as needed
• Provide required phone check-in with all waitlisted clients until assigned
• Determine eligibility/medical necessity for the requested service
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status
• Help with monthly reporting to state and report client information to MABHA on monthly basis
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are)

Skills

Referral coordination

Education

Master's degree in mental health

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Chicopee, MA, US

Salary Range: $55,000.00 To $59,000.00 Annually

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Referral and Triage Coordinator for our CBHI Program!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The CBHI Referral and Triage Coordinator at River Valley Counseling Center (RVCC) is responsible for coordinating and managing the referral and intake process for our CBHI program, maintaining waitlists and client assignments, determining service eligibility and medical necessity, and ensuring the timely and accurate documentation of client information . This role includes regular communication with clients and families, including outreach and follow-up while clients await assignment to services as well as active participation in supervision, team meetings and quality improvement efforts while contributing to a collaborative, client-centered environment focused on delivering high-quality behavioral health services. The position offers opportunities for professional growth within a supportive, team-oriented environment while maintaining client dignity, autonomy, and confidentiality.

Key Responsibilities:

• Process all referrals for CBHI services, including intake paperwork
• Maintain CBHI waitlist
• Manage Master list of clients on waitlist, and make assignments as needed
• Provide required phone check-in with all waitlisted clients until assigned
• Determine eligibility/medical necessity for the requested service.
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status
• Help with monthly reporting to state and report client information to MABHA on monthly basis
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are).

Qualifications:

Required:

Master’s Degree in the field of mental health (MA, M.Ed., or MSW)

1-2 years’ experience working with children and families

What We Offer:

• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $55,000- $59,000 a year

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!