Catering Specialist: Events, Delivery & Guest Service

Fogo de Chão; West Covina (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance

Short-Term Disability

Voluntary benefits package (CriticalIl

Pet Insurance

Job summary

Fogo de Chão in West Covina, CA is hiring a Catering Specialist to guide guests through catering menus, coordinate orders, and manage deliveries, ensuring flawless execution for events and on-site service.

The role requires a customer-centric approach, the ability to handle fast-paced environments, and a strong understanding of catering operations. You will support planning, scheduling, and executing catering orders with precision and hospitality.

Qualifications

• Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations.
• Must be physically capable of performing basic duties.
• Must be able to endure prolonged walking and standing.
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be knowledgeable of Fogo’s menu and mission.
• Must have the ability to frequently lift and/or move up to 30 pounds.
• Must be able to physically drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must have the ability to use personal vehicle for deliveries and offsite events.

Responsibilities

• Guide Guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate delivery special requests.
• Coordinate order details with restaurant team. Lead service and schedule all catering pickups and deliveries.
• Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution; menu, specific pick-up or delivery time, delivery type, packaging needs, special requests, and delivery special instructions.
• Execute all catering orders and deliveries with the highest standard of organization and accuracy.
• Provide a hospitable experience throughout the catering/delivery process.
• Train Assistant Catering Specialist on Fogo service standards.
• Be prepared to respond to and resolve guests’ concerns and questions in a direct concise way.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions, concerns, issues directly to management immediately.
• Be knowledgeable of all catering menu items, their contents and preparation methods.
• Follow up on all catering inquiries/leads to secure future business.
• Stay informed about all company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness.
• Be attentive to any object, condition or substance that might cause injury to a guest or fellow team member.
• Adhere to all Fogo safety rules and guidelines.
• Perform all reasonable tasks assigned by management.

Skills

Guest-focused service

Ability to lift 30 pounds

Valid driver’s license

Job description

Fogo de Chão in West Covina, CA is hiring a Catering Specialist to guide guests through catering menus, coordinate orders, and manage deliveries, ensuring flawless execution for events and on-site service.

The role requires a customer-centric approach, the ability to handle fast-paced environments, and a strong understanding of catering operations. You will support planning, scheduling, and executing catering orders with precision and hospitality.