Catering Sales Manager — Orchestrate High-Impact Events

SMI Hotel Group; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Hospital indemnity

Paid time off

401K with match

Hotel discounts

Paid holidays

Earned wage access

Job summary

Delta Hotels by Marriott Richmond is seeking a Catering Sales Manager to promote, sell, coordinate, and facilitate events from origination through execution. Flex hours are required to accommodate events and client needs, ensuring top-tier service and client satisfaction.

You will own each event from inception to follow-up, work closely with the Director of Catering, and drive revenue through proactive promotions, networking, and sales activities while maintaining professional relationships and

Qualifications

• Must have 2+ years of Catering, Sales, and/or Event, Management Experience
• Industry certifications preferred
• Must be highly organized, maintain professional appearance, work well in a team environment, be prompt and dependable, as well as motivated and ambitious
• Skill in establishing and maintaining effective working relationships with staff and clients
• General office and computer skills
• Knowledge of costing, selling, up-selling, and industry trends
• Marriott, CI/TY, experience preferred

Responsibilities

• Actively pursue and secure business through promotions, prospecting, soliciting, re-soliciting, and inquiries
• Be an active participant is industry associations and networking opportunities
• Be an active and energetic participant in the Sales and Catering team, interdepartmentally throughout the hotel, and SMI
• Meet monthly, quarterly, and yearly quotas/goals for revenue as well as business generating sales activities
• Work closely with and report directly to the Director of Catering
• Maintain a high level of professional customer service. Responsible for client satisfaction by ensuring the client’s needs and concerns are responded to in a courteous and timely manner
• Ensure effective communication of client needs to appropriate departments
• Provide follow-up calls and correspondence to clients to maintain relationships and encourage repeat business and customer referrals
• Responsible for utilizing sales tools/systems to accurately identify, report, record, forecast, and communicate various types of data
• Assist in the proper costing of menus and specialty orders
• Remain aware of competitors and industry trends. Own each event from origination to execution
• Ensure accurate and thorough detailing of events. Create Banquet Event Orders and Event Diagrams to distribute interdepartmentally
• Ensure all event rooms are set correctly, prior to client arrival. Must be present at events to ensure accurate execution and client satisfaction
• Maintain complete knowledge of and comply with all hotel and departmental policies
• Maintain and audit filing system and electronic sales system for accuracy
• Maintain strict confidentiality and security of all hotel information, reports, correspondence, and files that are proprietary or otherwise designated as confidential

Skills

Catering sales

Event management

Client relationships

Sales coordination

Education

Industry certifications preferred

Tools

MS Office

Sales tools

Job description

Delta Hotels by Marriott Richmond is seeking a Catering Sales Manager to promote, sell, coordinate, and facilitate events from origination through execution. Flex hours are required to accommodate events and client needs, ensuring top-tier service and client satisfaction.

You will own each event from inception to follow-up, work closely with the Director of Catering, and drive revenue through proactive promotions, networking, and sales activities while maintaining professional relationships and