Hotel Events & Sales Coordinator

Delta Hotels by Marriott Richmond Downtown; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance (f

Paid Time Off (full-time and part-time

401K plan with company match(full-time

Hotel discounts (full-time and part-t

Paid holidays (full-time

Early access to earned wages

Job summary

Delta Hotels by Marriott Richmond Downtown is seeking a full-time Sales & Events Coordinator to support the Sales Manager and General Manager, acting as a liaison between clients and hotel departments for on-site events. The ideal candidate will be high-energy, customer-service oriented, self-motivated, and capable of learning new computer programs while multitasking and meeting deadlines.

This role includes administrative duties and event coordination responsibilities throughout the lifecycle

Qualifications

• High school diploma or GED required.
• 2–3 years executive office experience preferred.
• Proficient with Microsoft Office (Word, Excel) and ability to learn new programs quickly.
• Experience with Adobe Acrobat Writer.
• Must be a good listener, effective communicator and detail oriented.
• Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions.
• Must have strong, positive guest and employee relation skills.
• Prior work experience in the hotel industry and/or banquets is a plus.

Responsibilities

• Strives to consistently ensure a high level of customer service throughout the pre-event, event and post event phases of hotel events; handles events of all levels of complexity.
• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team). Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
• Manages and executes the terms of the contract for the group/ program as outlined by the Sales Manager and per hotel standards
• Has a natural ability to be creative when executing the client’s vision while maximizing revenue
• Maintains a high level of service by continually providing accurate and timely information and feedback to all supporting departments
• Ensures timely completion of Group Resumes and BEO's, providing to each department for all arriving groups and/or events.
• Builds and maintains all Group Blocks and Posting Masters in PMS
• Finalizes and balances groups and events for payment processing
• Directs preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings.
• Coordinates site visit preparation with Sales Manager
• Generates group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Follows consistent sales office procedures by updating sales database; record account activity, call reports, traces, and history.
• Manages social media outlets
• Assists with coordination of in-house customer visits
• Assists Executive Office with the preparation of correspondence and reports.
• Maintains, edits, and publishes sales materials, and meeting minutes
• Coordinates office supplies and procedures.
• Provides outstanding friendly, professional information and assistance to clients and guests.
• Answers telephone promptly in a pleasing manner and accurately logs information of direct inquiries and inputs information in sales operating system.
• Checks voicemails, e-mails and faxes and follow up accordingly.
• Compose and type correspondence as needed.

Skills

Communication skills

Customer service

Multitasking

Detail oriented

Professionalism

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat Writer

Job description

Delta Hotels by Marriott Richmond Downtown is seeking a full-time Sales & Events Coordinator to support the Sales Manager and General Manager, acting as a liaison between clients and hotel departments for on-site events. The ideal candidate will be high-energy, customer-service oriented, self-motivated, and capable of learning new computer programs while multitasking and meeting deadlines.

This role includes administrative duties and event coordination responsibilities throughout the lifecycle