Catering Growth Lead - Multi-Unit Events

Cheba Hut - Huhn Huts; Wisconsin; On-site; USD 60,000 - 90,000; Full time

Job summary

Cheba Hut — 4-Location Group is seeking a motivated Catering Sales & Events Lead to grow catering across its four locations. The role owns catering from lead generation to order follow-up, driving office lunches, campus events, and community gatherings with a strong sales and operations mindset.

The position emphasizes coordinating with store teams, ensuring accurate, on-time, and memorable catering experiences for diverse clients and events.

Responsibilities

• Identify and contact local businesses, schools, universities, medical offices, apartment communities, event venues, sports teams, nonprofits, and other catering prospects.
• Build a target list of high-potential accounts around each store.
• Conduct outbound sales calls, emails, in-person visits, food drops, and follow-ups.
• Schedule and execute tastings, sample drops, and catering presentations.
• Convert first-time catering customers into repeat accounts.
• Develop relationships with office managers, admins, HR teams, pharmaceutical reps, school staff, coaches, event planners, property managers, and local business owners.
• Promote Cheba Hut catering for meetings, trainings, staff appreciation events, graduations, parties, campus events, and holiday gatherings.
• Maintain a CRM or catering tracker with leads, contacts, order history, follow-up dates, notes, and account status.
• Help customers choose the right catering package based on group size, budget, dietary needs, timing, and event type.
• Create quotes and confirm order details.
• Review large orders with store leadership before confirming.
• Coordinate timing, production needs, packaging, delivery, and special instructions.
• Confirm dietary needs such as vegetarian, vegan, gluten-free, and allergy-related requests.
• Ensure customers receive clear communication before, during, and after each order.
• Follow up after catering orders to thank the customer, resolve any issues, and ask for future business.
• Help recover guest issues quickly and professionally when problems occur.
• Communicate upcoming catering orders to the correct store teams.
• Review production capacity and timing for large orders.
• Help standardize catering prep, packing, labeling, staging, and handoff procedures.
• Ensure each order has a completed packing checklist before leaving the store.
• Confirm delivery details, driver assignments, setup needs, and customer contact information.
• Support stores during major catering orders, high-volume days, or special events.
• Help train store-level Catering Captains or designated catering team members.
• Maintain high standards for order accuracy, presentation, timeliness, and hospitality.

Job description

Cheba Hut — 4-Location Group is seeking a motivated Catering Sales & Events Lead to grow catering across its four locations. The role owns catering from lead generation to order follow-up, driving office lunches, campus events, and community gatherings with a strong sales and operations mindset.

The position emphasizes coordinating with store teams, ensuring accurate, on-time, and memorable catering experiences for diverse clients and events.