Catering & Events Reservations Coordinator

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Crowne Plaza Asheville is seeking an entry-level Catering/Reservations Coordinator in the Sales & Catering Department. This role combines administrative support with frontline client contact, including processing contracts and supporting events.

Ideal candidates have a High School diploma, a strong work ethic, reliability, and the ability to handle clerical tasks, cash handling, and continuous communication with guests and team members. Hotel experience preferred.

Qualifications

• Hotel experience preferred
• Strong clerical and reception skills
• Ability to manage calls, leads, and client relationships
• Proficient in basic billing and reporting tasks
• Reliable with a stable work history

Responsibilities

• Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managers
• Provide a warm welcome for clients and on-property contacts
• Create and route new contracts, amendments, and supporting documents for sales and catering managers
• Attend weekly departmental meetings
• Create, change, organize, and distribute BEOs
• Print collateral for Front Desk/Reservations Dept.
• Create, print, and distribute signs for groups and events
• Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen
• Distribute various forms and updates on a daily, weekly, and monthly basis
• Submit Medallia surveys to groups
• Generate and distribute weekly and end of month reports
• Billing: Post charges, payments, and deposits for groups as needed
• Monitor and manage responses on all communication channels
• Explain features, benefits, and services to assist client inquiries
• Input Reservations into system accurately
• Return calls left on voice messaging system
• Handle declined payment methods for reservations requiring advance payment
• Process third party reservations
• Pre-assign incoming groups as necessary
• Check PM accounts for upcoming groups in and out
• Route group charges to PM accounts
• Charge guest deposits and no-show charges as necessary
• Monitor hotel room availability and inventory of group reservations
• Other tasks as needed by the CSM or DOS

Skills

Reception

Customer service

Clerical

Cash handling

Billing

Communication

Teamwork

Education

High School

Job description

Crowne Plaza Asheville is seeking an entry-level Catering/Reservations Coordinator in the Sales & Catering Department. This role combines administrative support with frontline client contact, including processing contracts and supporting events.

Ideal candidates have a High School diploma, a strong work ethic, reliability, and the ability to handle clerical tasks, cash handling, and continuous communication with guests and team members. Hotel experience preferred.