Guest Services Associate - Crowne Plaza Asheville

Paycom - ATS; Asheville (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Crowne Plaza Asheville is seeking a front desk associate to greet guests, manage check-in and check-out, and respond to inquiries with courteous, professional service at all times.

The role requires strong communication, ability to work in a busy hospitality environment, and a willingness to handle payments and guest needs; compensation is $15–$17 per hour with full-time or part-time schedules based at Crowne Plaza Asheville.

Qualifications

• High school education and hotel experience are required.
• Ability to handle guest objections calmly in high-pressure situations.
• Shows initiative in anticipating tasks before they arise.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Obtain guest information for reservations and room assignments.
• Respond to inquiries with accurate information and timely service.
• Process payments and handle guest requests for amenities.
• Follow brand standards and hotel policies on a shift basis.

Skills

Guest services

Front desk

Stress management

Initiative

Communication

Education

High School Education

Job description

Job Details: Job Location: Crowne Plaza - Asheville, NC 28806, Position Type: Full-Time/Part-Time, Salary Range: $15.00 - $17.00 Hourly, Job Category: Hospitality - Hotel, Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities:

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups. Be aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check-in.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to Brand standards and company policies.
• Performs other duties as assigned.

Qualifications: Knowledge and Skills Required:

• High School Education and relevant hotel experience
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.