Front Desk VIP Guest Services Specialist

Paycom - ATS; Asheville (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Crowne Plaza Asheville is seeking a front desk associate to greet guests, manage check-in and check-out, and respond to inquiries with courteous, professional service at all times.

The role requires strong communication, ability to work in a busy hospitality environment, and a willingness to handle payments and guest needs; compensation is $15–$17 per hour with full-time or part-time schedules based at Crowne Plaza Asheville.

Qualifications

• High school education and hotel experience are required.
• Ability to handle guest objections calmly in high-pressure situations.
• Shows initiative in anticipating tasks before they arise.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Obtain guest information for reservations and room assignments.
• Respond to inquiries with accurate information and timely service.
• Process payments and handle guest requests for amenities.
• Follow brand standards and hotel policies on a shift basis.

Skills

Guest services

Front desk

Stress management

Initiative

Communication

Education

High School Education

Job description

Crowne Plaza Asheville is seeking a front desk associate to greet guests, manage check-in and check-out, and respond to inquiries with courteous, professional service at all times.

The role requires strong communication, ability to work in a busy hospitality environment, and a willingness to handle payments and guest needs; compensation is $15–$17 per hour with full-time or part-time schedules based at Crowne Plaza Asheville.