Catering/Reservations Coordinator- Crowne Plaza Asheville

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Crowne Plaza Asheville is seeking an entry-level Catering/Reservations Coordinator in the Sales & Catering Department. This role combines administrative support with frontline client contact, including processing contracts and supporting events.

Ideal candidates have a High School diploma, a strong work ethic, reliability, and the ability to handle clerical tasks, cash handling, and continuous communication with guests and team members. Hotel experience preferred.

Qualifications

• Hotel experience preferred
• Strong clerical and reception skills
• Ability to manage calls, leads, and client relationships
• Proficient in basic billing and reporting tasks
• Reliable with a stable work history

Responsibilities

• Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managers
• Provide a warm welcome for clients and on-property contacts
• Create and route new contracts, amendments, and supporting documents for sales and catering managers
• Attend weekly departmental meetings
• Create, change, organize, and distribute BEOs
• Print collateral for Front Desk/Reservations Dept.
• Create, print, and distribute signs for groups and events
• Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen
• Distribute various forms and updates on a daily, weekly, and monthly basis
• Submit Medallia surveys to groups
• Generate and distribute weekly and end of month reports
• Billing: Post charges, payments, and deposits for groups as needed
• Monitor and manage responses on all communication channels
• Explain features, benefits, and services to assist client inquiries
• Input Reservations into system accurately
• Return calls left on voice messaging system
• Handle declined payment methods for reservations requiring advance payment
• Process third party reservations
• Pre-assign incoming groups as necessary
• Check PM accounts for upcoming groups in and out
• Route group charges to PM accounts
• Charge guest deposits and no-show charges as necessary
• Monitor hotel room availability and inventory of group reservations
• Other tasks as needed by the CSM or DOS

Skills

Reception

Customer service

Clerical

Cash handling

Billing

Communication

Teamwork

Education

High School

Job description

Job Details: Level: Entry, Job Location: Crowne Plaza - Asheville, NC, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $20.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Hospitality - Hotel, The Catering/Reservations Coordinator is an administrative role within the Crowne Plaza Hotel Sales & Catering Department. S/he reports to both the Director of Catering and Convention Services and the Director of Sales. While this is primarily a support role for the Department, the Catering Coordinator is also the first point of contact for clients. Duties include a range of clerical and reception skills, with some cash handling/billing, as needed. Duties include but are not limited to:

• Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managers
• Provide a warm welcome for clients and on-property contacts
• Create and route new contracts, amendments, and supporting documents for sales and catering managers
• Attend weekly departmental meetings
• Create, change, organize, and distribute BEOs
• Print collateral for Front Desk/Reservations Dept.
• Create, print, and distribute signs for groups and events
• Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen
• Distribute various forms and updates on a daily, weekly, and monthly basis
• Submit Medallia surveys to groups
• Generate and distribute weekly and end of month reports
• Billing: Post charges, payments, and deposits for groups as needed
• Monitor and manage responses on all communication channels
• Effectively explain the features, benefits, capabilities, and limitations of the Resorts activities/recreation, food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries.
• Accurate input of Reservations into system.
• Return calls left on our voice messaging system.
• Must be comfortable reaching out to guests with declined payment methods for reservations where advance payment is required.
• Process third party reservations.
• Pre-assign incoming groups as necessary.
• Check that PM accounts for upcoming groups are checked in.
• Route group charges to PM accounts.
• Charge guest deposits and no-show charges as necessary.
• Monitor hotel room availability and inventory of group reservations.
• Other tasks as needed by the CSM or DOS

Five Musts:

• Strong work ethic and self-motivation
• Stable work history
• Commitment to client and guest satisfaction
• Strong orientation towards teamwork
• Sense of loyalty to the company

Physical Requirements:

Manual dexterity is necessary for computer input and strong verbal and written skills required for effective communication. Incumbent must be capable of driving and may be required to lift up to 50 pounds. Must be able to remain sitting for 60% of the shift and work under variable temperature conditions (extreme heat or cold) and noise levels.

Qualifications:

Hotel experience preferred