Catering Delivery - Client Services Coordinator

Blue Plate Catering; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

Join a leading catering company as a Catering Delivery - Client Services Coordinator in Chicago. This role is pivotal in delivering exceptional customer service and supporting sales goals, ensuring seamless execution of catering orders. Ideal candidates will have a background in hospitality and a passion for food, with strong organizational and communication skills.

Benefits

Insurance

401(k)

PTO

Diversity and inclusivity initiatives

Qualifications

• Minimum 2 years of experience in the hospitality industry with success in sales roles.
• Basic knowledge of catering and event operations.
• Interest in food, menus, and event development.

Responsibilities

• Serve as the first point of contact for clients, handling inquiries.
• Process catering and delivery orders accurately and efficiently.
• Coordinate with culinary and operations teams to ensure order execution.

Skills

Organizational skills

Attention to detail

Problem-solving

Communication

Multitasking

Education

Associate's degree in Business Administration, Marketing, Hospitality, or related

Bachelor's degree preferred

Tools

Catering management software

Job description

Catering Delivery - Client Services Coordinator

Join to apply for the Catering Delivery - Client Services Coordinator role at Blue Plate Catering

Job Description

We are hiring a Catering Delivery Client Services Coordinator for our Delivery Sales team! Are you passionate about delivering top-tier customer service and supporting a team to hit big goals? Do you thrive in a fast-paced environment and love being the go-to person who keeps everything running smoothly? Join Blue Plate Catering as our Client Services Coordinator and become a vital part of creating unforgettable workplace dining and event experiences in Chicago.

Position Summary

The Client Services Coordinator plays a crucial role in supporting the sales team by ensuring accurate order processing, exceptional customer service, and seamless execution of delivery and workplace dining orders. This role acts as the liaison between clients, sales, and operations, ensuring high standards and contributing to the company's financial success. The role also involves supporting sales goals and maintaining individual revenue targets.

Essential Functions

• Serve as the first point of contact for clients, handling inquiries via phone, email, and online platforms.
• Process catering and delivery orders accurately and efficiently.
• Create customized proposals, considering staffing, equipment, and dietary needs.
• Manage order modifications, special requests, and last-minute changes.
• Support sales by assisting in reaching financial goals and tracking revenue contributions.
• Coordinate with culinary and operations teams to ensure order execution.
• Generate billing packs and ensure proper documentation of client accounts.
• Work with sales specialists to improve processes and customer satisfaction.

Requirements

Education and Experience:

• Associate's degree in Business Administration, Marketing, Hospitality, or related; Bachelor's preferred.
• Minimum 2 years of experience in the hospitality industry with success in sales roles.
• Basic knowledge of catering and event operations.
• Interest in food, menus, and event development.

Essential Qualifications:

• Strong organizational skills, attention to detail, and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Proficiency in catering management software preferred.
• Experience with corporate or high-volume clients is a plus.
• Understanding of sales performance and revenue impact.

Additional Information

Physical demands include talking, hearing, lifting up to 25 pounds, and working more than 40 hours when needed. The work environment combines office and restaurant conditions. Compensation ranges from $55,000 to $60,000 annually, with benefits including insurance, 401(k), PTO, and more. Blue Plate values diversity and inclusivity, encouraging candidates from all backgrounds to apply.