Catering Delivery - Client Services Coordinator

Blueplatechicago; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

Join a leading catering company as a Client Services Coordinator, where you'll be the vital link between clients and the sales team. This full-time role involves managing orders, ensuring customer satisfaction, and supporting revenue growth in a fast-paced environment. If you're passionate about food and exceptional service, apply today to help create unforgettable dining experiences in Chicago.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Commuter Benefits

Flexible Spending Accounts

Free Meals

Pet Insurance Options

Employee Assistance Program

Qualifications

• Minimum 2 years of experience in the hospitality industry.
• Basic knowledge of off-site catering and event operations.

Responsibilities

• Serve as the first point of contact for clients, handling inquiries.
• Process catering and delivery orders ensuring accuracy.
• Assist Sales Consultants in reaching their financial goals.

Skills

Organizational Skills

Problem-Solving

Communication

Education

Associate’s degree in Business Administration

Bachelor’s degree preferred

Tools

CaterXpert

Job description

Description

We are hiring a Catering Delivery Client Services Coordinator for our Delivery Sales team!

Are you passionate about delivering top-tier customer service and supporting a team to hit big goals? Do you thrive in a fast-paced environment and love being the go-to person who keeps everything running smoothly? Join Blue Plate Catering as our Client Services Coordinator and become a vital part of creating unforgettable workplace dining and event experiences in Chicago.

In this full-time role, you’ll be the connector between our clients, our sales team, and our operations crew — ensuring every detail is right and every order is a success. You’ll support revenue growth, manage incoming orders, and be part of a team that truly cares more. If you love food, people, and problem-solving, we’d love to meet you.

Apply today and help us bring joyful service and delicious moments to Chicago’s top companies and events.

Position Summary

The Client Services Coordinator plays a crucial role in supporting the sales team by ensuring accurate order processing, exceptional customer service, and seamless execution of delivery and workplace dining orders. This position serves as the liaison between clients, the sales team, and operations, ensuring every event or order meets Blue Plate’s high standards while contributing to the company’s financial success.

Beyond administrative and operational support, this role is responsible for helping Sales Consultants achieve their financial goals and contributing to the overall team revenue objectives. The Client Services Coordinator will also have an individual revenue goal, reinforcing the importance of understanding sales performance, client retention, and revenue impact.

Essential Functions:

Client & Order Management:

• Serve as the first point of contact for clients, handling inquiries via phone, email, and online platforms.
• Process catering and delivery orders in accordance with client needs, ensuring accuracy and efficiency.
• Create customized proposals using the Delivery Menu, incorporating staffing, equipment, and dietary requirements when needed.
• Manage order modifications, special requests, and last-minute changes, ensuring seamless execution.
• Maintain awareness of financial goals related to order volume and revenue impact.

Sales & Financial Goal Support:

• Assist the Delivery Sales Consultants in reaching their financial goals, ensuring they have the necessary support to grow and manage their client base.
• Track personal revenue contributions and support internal reporting to highlight the impact on sales performance.
• Actively contribute to the overall team revenue goal, recognizing that financial performance is a shared responsibility.
• Work with Sales Consultants to maximize revenue opportunities, ensuring all clients are presented with the full range of Blue Plate’s services.

Sales & Operations Coordination:

• Support the sales team by providing administrative assistance, including updating CRM records and tracking client interactions.
• Coordinate with the culinary and operations teams to ensure all orders are executed as planned.
• Attend daily production meetings to align with the operations team on upcoming orders.

Billing & Documentation:

• Generate and submit billing packs in accordance with internal guidelines.
• Ensure all client accounts are properly documented and updated in the sales system.

Collaboration & Process Improvement:

• Work closely with Sales Specialists to improve efficiency and customer service.
• Identify and suggest process improvements to enhance order accuracy and client satisfaction.
• Assist with the development of client resources such as order guides and FAQs.

Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate’s degree in Business Administration, Marketing, Hospitality or related industry. Bachelor’s degree preferred
• Minimum 2 years of progressive experience within the hospitality industry that includes quantifiable success within a sales role
• Basic knowledge of off-site catering and event operations
• General interest in food, menu design and creative event development

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA):

• Ability to demonstrate strong affinity for Blue Plate’s mission: Our mission is to “care more” for others through food and service experiences that turn our partner’s vision into reality.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills, with the ability to think critically and resolve client or operational challenges proactively.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency in CaterXpert or other catering management software preferred.
• Experience working with corporate or high-volume clients is a plus.
• Financial awareness, with a focus on supporting revenue goals and understanding the impact of client retention and order volume on business success.

Language Skills

Ability to read, write and speak English proficiently. Bilingual skills preferred.

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA):

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill and any all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• The employee must occasionally lift and/or move up to 20-25 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation (keyboarding)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA):

• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• The noise level may include that of a combination of both a typical restaurant and office environment.

Compensation and Benefits

• Salary Range: $55,000–$60,000 annually, based on experience and qualifications.
• At Blue Plate Catering, we live our core value: We Care More. Our comprehensive benefits package reflects our commitment to supporting our team’s well-being and growth. Benefits include medical, dental, and vision insurance, a 401(k)-retirement plan, and paid time off (PTO) with sick leave.
• Additional benefits such as commuter benefits, Flexible Spending Accounts (FSA), free meals, and pet insurance options ensure our team feels valued. We also offer wellness rewards, an Employee Assistance Program (EAP), and resources to help you thrive in work and life.

Diversity, Equity, Inclusion & Accessibility at Blue Plate
At Blue Plate, We Care More — and that means creating a workplace where everyone feels respected, valued, and empowered. Our hiring practices focus on equity and potential, and we partner with diverse communities to ensure opportunities are accessible to all. From onboarding to growth, we offer tailored support and inclusive development programs. We welcome candidates from all backgrounds to help us create memorable food and service experiences — together, we go beyond to make a difference.

Blue Plate Catering complies with all applicable federal, state, and local laws governing non-discrimination in employment, including protections related to race, color, religion, sex (including sexual orientation, gender identity, or pregnancy), national origin, age, disability, or genetic information.