Customer Service Specialist

Comp Eyecare; Henderson (NV); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, dental and vision benefit

Paid Holidays

401(K) with company match

Education reimbursement

Job summary

Comp Eyecare in Henderson, NV is seeking a Customer Service Specialist to handle incoming and outbound calls for Lasik and Cataract procedures, with outbound sales calls to referrals. Regular training will be provided to help the team succeed.

Work hours are Monday to Friday, 8:30am to 5pm, on-site. Compensation is $19 per hour, with the role focusing on delivering exceptional patient experiences while maintaining HIPAA compliance.

Qualifications

• 2+ years’ experience in high volume call center preferred but willing to train the right person; or equivalent combination of education and experience.
• One year of employment in a patient experience position required.
• One year of outbound sales experience is preferred.
• Proven track record of success in a medical/health care competitive sales environment.
• Managed care/pull through experience.
• Familiarity with NextGen, ModMed and RingCentral is a plus.
• Strong written and verbal communication skills with ability to engage across all levels.
• Outstanding customer service aptitude.
• Commitment to patient-centered care and HIPAA compliance.
• Proficient with Internet, Intranet and MS Outlook and 35 WPM typing.

Responsibilities

• Complete laser vision correction and cataracts information training.
• Proficient in Call Center operations across customer service and sales.
• Enter patient information into NextGen systems.
• Direct calls to other departments as needed.
• Schedule complex appointments servicing multiple practices.
• Maintain knowledge of company products and customer service processes.
• Adhere to HIPAA regulations and protect patient confidentiality.
• Assist in other administrative tasks as assigned by supervisor.

Skills

Call center experience

Outbound sales experience

Patient service orientation

Strong communication

HIPAA compliance

Education

High school diploma or GED

Associate degree preferred

Tools

NextGen Practice Management

ModMed EHR

RingCentral

Job description

Job Details

Level: Experienced

Job Location: Central Support - Henderson, NV 89052

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Category: Customer Service

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.

Position Summary

As a Customer Service Specialist, you will be responsible for handling incoming and outbound calls for Lasik and Cataract procedures. The role also includes outbound sales calls to Lasik referrals. Regular training will be provided to assist in the individual and team success.

Work Hours: Monday to Friday 8:30am - 5pm

Work Location: On-site

Compensation: $19/hour

Roles and Responsibilities

• Complete laser vision correction and cataracts information training.
• Proficient in Call Center operation across multiple functions including customer service and sales.
• Add appropriate patient information into NextGen systems.
• Directs calls to other departments as needed.
• Schedule more complex appointments correctly – servicing multiple practices.
• Maintains knowledge of company products and customer service processes.
• Adhere to all HIPAA regulations and always maintain patient confidentiality.
• Assist in other administrative tasks and projects assigned by the supervisor.

Experience Requirements

• 2+ years’ experience in high volume call center preferred but willing to train the right person; or equivalent combination of education and experience.
• One year of employment in a patient experience position required.
• One year of outbound sales experience is preferred.
• Proven track record of success in a medical/health care competitive sales environment.
• Managed care/pull through experience.
• Nextgen-Practice Management, ModMed- Electronic Health Record, Ring Central
• Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
• Outstanding customer service aptitude.
• Dedication to a patient-centered approach, delivering exceptional patient care
• Proficiency in use of Internet, Intranet resources and MS Outlook
• Proficient typing speed and accuracy (35 WPM)

Education Requirements

• High school diploma or GED required.
• Associates degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefit
• Paid Holidays
• Company paid life insurance401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services