Surgical Counselor

SEES Management Solutions; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO allowance

Holiday Pay

Health, Dental & Vision

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match

Uniform Allowance

Professional Development

Job summary

SEES Management Solutions is seeking a Surgical Counselor in Chattanooga, Tennessee. In this role, you will guide cataract patients from diagnosis through post-operative follow-up, addressing concerns and financial options while enhancing their surgical experience.

Your responsibilities will include engaging patients pre-visit, providing in-clinic consultations, and ensuring follow-ups post-surgery. Candidates should have strong organizational skills and proficiency with electronic health record systems.

The position offers generous PTO, health insurance, and professional development opportunities.

Qualifications

• High school diploma or GED is required.
• Must be comfortable discussing insurance benefits and out-of-pocket costs with patients.
• Proficiency with electronic health record systems is required.

Responsibilities

• Guide patients from diagnosis through post-operative follow-up.
• Prepare patient-specific surgical estimates prior to counseling sessions.
• Call patients within one week of each surgery.

Skills

Strong organizational and communication skills

Proficiency with electronic health record systems

Comfortable discussing insurance benefits and costs

Highly professional image

Education

High school diploma or GED

Tools

SolutionReach

Rendia

Job description

Description

Position Summary

The Surgical Counselor guides cataract patients from diagnosis through post-operative follow-up — serving as the bridge between the clinical team, the patient, and the referring provider. This is not a scheduling role. It requires a strong aptitude for building relationships, emotional intelligence, and the ability to connect a provider's recommendation to what matters most in a patient's daily life. This individual will play an integral role in the patient's surgery experience. Additionally, the counselor is responsible for discussing cost and payment options for elective services and providing meaningful insight into each procedure and how the procedure will impact their eyesight.

Key Responsibilities

Pre-Visit Patient Engagement

• Contact patients 2–5 days before their evaluation: confirm logistics, set expectations, and review the Pre-Visit Questionnaire.
• Ensure patients have accessed educational materials.

In-Clinic Consultation

• Receive the patient from the provider and reinforce the lens recommendation in plain, lifestyle-focused language.
• Educate patients on the difference between standard and advanced technology lens options, address concerns and questions.

Financial Counseling

• Prepare patient-specific surgical estimates prior to the counseling session.
• Present cost clearly — including insurance coverage, out-of-pocket amounts, and financing options (CareCredit, etc.).
• Always follow approved pricing language; never quote exact costs without completing insurance review.

Scheduling & Documentation

• Schedule surgery at the appropriate ASC; submit all paperwork in a timely manner prior to surgery.
• Manage the Did Not Schedule (DNS) follow-up process per protocol.

Post-Operative Follow-Up

• Call patients within one week of each surgery.
• Send transfer‑of‑care communication to referring providers, accordingly; post‑op notes within one week.

BENEFITS & PERKS

• Generous PTO allowance
• Holiday Pay
• Health, Dental & Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401k with discretionary match
• Uniform Allowance (clinic only)
• Professional Development

We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

Requirements

Qualifications

Required

• High school diploma or GED
• Comfortable discussing insurance benefits, out-of-pocket costs, and financing with patients
• Proficiency with electronic health record systems
• Highly professional image.
• Strong organizational and communication skills

Preferred

• Experience in ophthalmology or surgical services
• Familiarity with IOL technology and advanced technology lens options
• Experience with SolutionReach, Rendia, or similar patient engagement tools