CAT Heavy Equipment Field Service Tech — Travel 75-100%

Wagner Equipment Co; Albuquerque (NM); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

401K

Tuition Reimbursement

EAP

Job summary

Wagner Equipment Co. in Albuquerque, NM, seeks a Rental Equipment Field Service Technician to diagnose, troubleshoot, and repair CAT heavy equipment at customer sites, operating with direct supervision within our One Professional Team culture.

The role involves 75–100% travel, hands-on diagnostics, and service reporting. Requires a high school diploma, CAT coursework, and 3+ years of field experience plus strong customer service skills. Competitive pay and full benefits offered.

Qualifications

• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Responsibilities

• Maintains truck and crane inspection logs on a daily basis.
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code.
• Transmits photos, timecards, service reports, and other information through e-mail.
• Maintains good customer records on jobs that have been assigned.
• Maintains credit card receipts for accounting purposes.
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs.
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns.
• Teaches and coaches other technicians in the field.
• Promotes Wagner Equipment Co. to customers.
• Accurately troubleshoots and repairs CAT equipment the first time.
• Reads, understands, and applies electrical and hydraulic schematics to repair work.
• Safely rigs or hooks components for lifting.
• Removes, repairs, and installs major components in varying configurations of equipment.
• Maintains tooling in good working order as per MSHA and OSHA regulations.
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher.
• Maintains service vehicle in safe and good repair.

Skills

Data Entry

Communication

Reading/Writing

Math skills

Organizational

Reasoning

Independent work

Education

High School Diploma or GED

CAT related courses

Tools

DBS

ET/SIS/SIS Web/STW

Job description

Wagner Equipment Co. in Albuquerque, NM, seeks a Rental Equipment Field Service Technician to diagnose, troubleshoot, and repair CAT heavy equipment at customer sites, operating with direct supervision within our One Professional Team culture.

The role involves 75–100% travel, hands-on diagnostics, and service reporting. Requires a high school diploma, CAT coursework, and 3+ years of field experience plus strong customer service skills. Competitive pay and full benefits offered.