Senior Field Service Tech – Heavy Equipment (Travel)

Control Tech; Pueblo (CO); On-site; USD 76,000 - 109,000; Full time

Benefits offered by this job

PTO 96 hours first year

8 holidays

Medical, dental, vision

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

EAP

Employee discounts

Job summary

Wagner Equipment Co. in Colorado is seeking an Experienced Field Service Technician to diagnose, troubleshoot and repair heavy equipment at customer sites, with direct supervision. The role emphasizes safe operation and efficient field service with CAT equipment expertise and strong customer communication.

Requirements include a High School Diploma or GED, 5+ years of field service experience, and MSHA/driver credentials. Competitive pay, sign-on bonus, and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED.
• 5+ years experience servicing heavy equipment.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.

Responsibilities

• Maintains truck and crane inspection logs on a daily basis.
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code.
• Transmits photos, timecards, service reports, and other information through email.
• Maintains good customer records on jobs that have been assigned.
• Maintains credit card receipts for accounting purposes.
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs.
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns.
• Teaches and coaches other technicians in the field.
• Promotes Wagner Equipment Co. to customers.
• Accurately troubleshoots and repairs CAT equipment the first time.
• Reads, understands, and applies electrical and hydraulic schematics to repair work.
• Safely rigs or hooks components for lifting.
• Removes, repairs, and installs major components in varying configurations of equipment.
• Maintains tooling in good working order as per MSHA and OSHA regulations.
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher.
• Maintains service vehicle in safe and good repair.
• Other duties as assigned by manager.

Education

High School Diploma or GED

Job description

Wagner Equipment Co. in Colorado is seeking an Experienced Field Service Technician to diagnose, troubleshoot and repair heavy equipment at customer sites, with direct supervision. The role emphasizes safe operation and efficient field service with CAT equipment expertise and strong customer communication.

Requirements include a High School Diploma or GED, 5+ years of field service experience, and MSHA/driver credentials. Competitive pay, sign-on bonus, and comprehensive benefits are offered.