Casual PT Service Agent - Coppell, Texas

DHL Group; Coppell (TX); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision benefits

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Zusammenfassung

DHL Group in Coppell, TX is hiring a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely handling of shipments and compliance with safety and company policies.

The role requires a high school diploma, strong communication skills, proficiency in MS Office, and the ability to pass FAA, TSA and CBP background checks to obtain a SIDA badge. Training and career growth opportunities are available.

Qualifikationen

• High School Degree or Equivalent required.
• Experience in customer service or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office.
• Must pass FAA, TSA, and CBP background checks to obtain a SIDA badge.

Aufgaben

• Provide customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems related to the Service Center.
• Researches shipment tracking requests and resolves misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, shipment processing and documentation, manifesting, bagging, status updates, and accepting payments.
• Dispatches pickup and delivery information and arranges daily pickup schedules.
• May process import/export documentation and assist in customs clearance in some markets.

Kenntnisse

Communication skills

Customer service

MS Office

Ausbildung

High School Diploma

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Jobbeschreibung

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you’ll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.