Casual Field Services Supervisor — Logistics & Ops

DHL Group; Cedar Rapids (IA); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Outstanding training opportunities

Descripción de la vacante

DHL Express in the United States is seeking a dedicated staff member to support daily operations and supervise in the absence of managers. The role focuses on maintaining service levels, guiding agents, and coordinating staffing to meet performance goals.

Applicants should have a High School degree, customer service experience, and strong communication skills. Proficiency in Microsoft Office is required, and background checks for security clearance (FAA/TSA/CBP) are part of the hiring process.

Formación

• High School Degree or Equivalent required.
• Experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsabilidades

• Serve as acting supervisor in absence of supervisors to ensure operational continuity and service excellence.
• Work closely with supervisors on a daily basis to ensure operational goals, service commitments, and performance expectations are met.
• Provide guidance and support to agents to ensure efficient daily operations and compliance with DHL standards.
• Coordinate staffing, workload distribution, and operational coverage in partnership with station management to maintain service levels.
• Monitor service performance, shipment handling, data quality, scanning compliance, and operational deadlines; promptly address issues and elevate when necessary.
• Support training and development of agents and assist with customer service escalations, delivery exceptions, and urgent operational matters.
• Work closely with Service Partners to ensure compliance with DHL operational, safety, security, and customer service requirements.
• Assist with implementing station initiatives, process improvements, and corrective actions to drive operational performance.

Conocimientos

Communication skills

Customer service

Educación

High School Degree or Equivalent

Herramientas

Microsoft Office

Descripción del empleo

DHL Express in the United States is seeking a dedicated staff member to support daily operations and supervise in the absence of managers. The role focuses on maintaining service levels, guiding agents, and coordinating staffing to meet performance goals.

Applicants should have a High School degree, customer service experience, and strong communication skills. Proficiency in Microsoft Office is required, and background checks for security clearance (FAA/TSA/CBP) are part of the hiring process.