Caesars Rewards Representative

Caesars Entertainment; Baltimore (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Bi-Weekly Pay Dates

Job summary

Caesars Entertainment in Baltimore seeks a guest service professional to deliver warm, energetic, and flawless service at all times. You will greet guests, promote Caesars Rewards, and support daily operations to ensure a memorable experience.

You will interact with multiple departments, handle customer information with care, and help resolve issues quickly while maintaining a positive attitude. Bi-weekly pay and PTO are provided.

Qualifications

• Must be at least 21 years of age.
• High school education or equivalent required.
• 1 year of guest service experience.

Responsibilities

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Anticipates needs and provides fast, flawless service.
• Promotes Caesars Rewards programs and card membership.
• Interacts with all casino related departments.
• Assists with updating customer account information and handling direct mail inquiries.
• Resolves guest complaints and problems.
• Always available to listen to guests concerns and remedy the situation.
• Provides Family Style Service at all times.
• May perform other duties as assigned.

Education

High school education or equivalent

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership.

How You Will Create the Extraordinary

• Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
• Interacts with all casino related departments.
• Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
• Assists with the resolution of player complaints and problems.
• Has view only access to E-Promo account information.
• Regular attendance for scheduled work required.
• Provides Family Style Service at all times.
• May perform other duties as assigned.
• Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
• Greeting daily Line Runs and Charters while providing Family Style Customer Service.
• Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
• Always is available to assist with other duties when required to do so, or as directed by the supervisor.
• $18.00 Per Hour
• Bi-Weekly Pay Dates
• Paid Time Off

What You Will Need

• Must be at least 21 years of age.
• High school education or equivalent required.

1 year of guest service experience.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.