Executive Casino Host - Asian Market

Caesars Entertainment; Danville (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

Caesars Entertainment is seeking an Executive Casino Host - Asian Market to cultivate relationships with high-value Asian clientele and drive casino revenue. You will coordinate VIP experiences, leverage cultural insights, and collaborate with Guest Development, Hotel Operations, and Marketing to deliver personalized, premium service.

The role requires 1-3 years in the service industry; English fluency is mandatory, Mandarin is preferred.

Qualifications

• Must speak and write fluently in English.
• Speaking Chinese Mandarin is preferred.

Responsibilities

• Generate casino revenue through development of VIP accounts and new prospecting using active databases and marketing programs.
• Build loyalty among VIP customers by developing relationships effectively and using upscale sales techniques.
• Maintain relationships with VIP guests via phone and in-person interactions to maximize gaming revenue as directed by management.
• Coordinate with hotel, dining, transportation resources and direct mail to recruit VIP players.
• Lead pre-trip itineraries and VIP events in partnership with property teams to ensure seamless high-end service.

Skills

English fluency

Mandarin fluency

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Executive Casino Host - Asian Market is responsible for cultivating relationships with high-value Asian clientele to drive casino revenue and enhance guest loyalty. This role involves personalized service, coordinating VIP experiences, and leveraging cultural insights to attract and retain premium players. Hosts work closely with departments like Player Development, Hotel Operations, and Marketing to ensure seamless, high-end service delivery and memorable guest experiences

How You Will Create the Extraordinary

• Responsible for generating casino revenue through the development of existing VIP accounts and prospecting for new accounts, while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
• Builds loyalty among valued VIP customers by developing relationships effectively, utilizing marketing and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact via phone and in-person interactions, with the ultimate goal of maximizing gaming revenue as set by the management team.
• Works to utilize Hotel, Dining, transportation resources, and direct mail to actively recruit VIP players.
• Effectively coordinates time between customer facing activities, (participating in special events and social functions) and phone/email correspondence to achieve benchmark goals.
• Anticipates, responds to, and consistently meets or exceeds the needs of guests, including, but not limited to, transportation and accommodation arrangements.
• Coordination as needed with Executive Host Team and Director to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
• Establishes, coordinates, and leads both on and off-property VIP events.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully empowered with comping authority.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Wage: $50,000.00 - $80,000.00 salary per year

What You Will Need

• 1-3 years of service industry preferred, casino/hotel industry or sales a plus.
• Must speak and write fluently in English.
• Speaking Chinese Mandarin is preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, communication, problem solving and analytical skills required.
• Must have excellent customer service skills.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community, including commercial and industry awareness.
• Must have excellent oral and written communication skills.
• Ability to stand and walk, and mobility to move easily around work area for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.