Casino Table Games Supervisor

Rio Mar Hospitality Management; Puerto Rico; On-site; USD 52,000 - 76,000; Full time

Job summary

Wyndham Grand Rio Mar is seeking a Casino Table Games Supervisor to oversee the conduct and operation of all Table Games within one or more pit areas. You will coach Dealers, monitor game flow, and ensure the highest standards of guest service and regulatory compliance on the casino floor.

The role requires bilingual English/Spanish, a valid Puerto Rico dealer license, and 2–4 years in table games with supervisory experience. Flexibility for varied shifts and a fast-paced environment is expected.

Qualifications

• High school diploma or equivalent.
• Bilingual English and Spanish mandatory.
• Valid dealer license issued by the Puerto Rico Gaming Commission.
• Successful completion of an accredited dealer training course.
• Thorough knowledge of casino rules, regulations, and procedures.
• Minimum 2–4 years of table games experience, with at least 1 year in a supervisory/lead role.
• Knowledge of table games procedures and dealing techniques (Blackjack, Roulette, Craps, Poker, etc.).
• Strong leadership skills to coach and mentor dealers.
• Excellent conflict resolution skills for guest disputes and team dynamics.
• Ability to recognize irregular or suspicious behavior and ensure compliance with security protocols.

Responsibilities

• Supervise conduct and operation of Table Games in one or more pit areas.
• Provide coaching and feedback to Dealers to maintain performance.
• Monitor game pace, accuracy, and integrity of table games.
• Resolve guest disputes professionally and maintain guest satisfaction.
• Ensure compliance with policies, procedures, and gaming regulations.

Skills

Bilingual English/Spanish

Leadership

Guest service excellence

Conflict resolution

Math/calculation

Attention to detail

Decision-making under pressure

Multitasking in fast-paced environment

Education

High school diploma or equivalent

Accredited dealer training course

Puerto Rico Gaming Commission dealer license

Tools

Pit management software

Player tracking systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Casino Full-Time Regular Wyndham Grand Rio Mar, Rio Grande, PR, PR

2 days ago Requisition ID: 1716

Job Summary

The Casino Table Games Supervisor is responsible for supervising the conduct and overall operation of all Table Games within one or more pit areas, ensuring Dealers perform in full compliance with established policies, procedures, and gaming regulations. This role focuses on delivering an exceptional guest experience by maintaining a welcoming, service-driven environment on the casino floor. Provides ongoing guidance, coaching, and performance feedback to Dealers, monitors game pace and accuracy, resolves guest disputes professionally, and ensures the integrity and efficiency of all table game activities in alignment with company and regulatory standards.

Education & Experience

• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must hold a valid dealer license issued by the Puerto Rico Gaming Commission.
• Successful completion of an accredited dealer training course.
• Thorough knowledge of casino rules, regulations, and operational procedures.
• Minimum of 2–4 years of experience in table games, with at least 1 year in a supervisory or lead role.
• In-depth knowledge of table games procedures, rules, and dealing techniques (Blackjack, Roulette, Craps, Poker, etc.).
• Strong leadership skills with the ability to coach and mentor dealers.
• Excellent conflict resolution skills to handle guest disputes and team dynamics professionally.
• Ability to recognize and respond to irregular or suspicious behavior, ensuring compliance with all regulatory and security protocols.
• Exceptional customer service skills with a focus on guest satisfaction and engagement.
• Proficient in basic computer systems, player tracking systems, and pit management software.
• Has the ability to perform quick and accurate mathematical calculations.
• Strong attention to detail and the ability to work in a fast-paced environment while managing multiple tables.
• Ability to make quick, sound decisions under pressure.

Physical Requirements

• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.