Casino Table Games Supervisor

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 55,000 - 75,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort seeks a Casino Table Games Supervisor to oversee all table games across one or more pits. The role ensures dealers comply with policies and gaming regulations while delivering a guest‑centric experience on the casino floor.

You will coach dealers, monitor pace and accuracy, and resolve disputes professionally. Ideally, you will have 2–4 years in table games with at least 1 year in a supervisory or lead position, a valid dealer license, and

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Supervise the conduct and operation of all table games across one or more pit areas.

Skills

Leadership

Coaching

Conflict resolution

Customer service

Table games knowledge

Identify irregularities

Mathematical calculations

Under pressure

Team dynamics

Education

High school diploma or equivalent

Bilingual English/Spanish

Dealer license

Dealer training course

Casino rules knowledge

2–4 years in table games; 1 year in supervisory

Job description

Job Summary

The Casino Table Games Supervisor is responsible for supervising the conduct and overall operation of all Table Games within one or more pit areas, ensuring Dealers perform in full compliance with established policies, procedures, and gaming regulations. This role focuses on delivering an exceptional guest experience by maintaining a welcoming, service-driven environment on the casino floor. Provides ongoing guidance, coaching, and performance feedback to Dealers, monitors game pace and accuracy, resolves guest disputes professionally, and ensures the integrity and efficiency of all table game activities in alignment with company and regulatory standards.

Job Summary

The Casino Table Games Supervisor is responsible for supervising the conduct and overall operation of all Table Games within one or more pit areas, ensuring Dealers perform in full compliance with established policies, procedures, and gaming regulations. This role focuses on delivering an exceptional guest experience by maintaining a welcoming, service-driven environment on the casino floor. Provides ongoing guidance, coaching, and performance feedback to Dealers, monitors game pace and accuracy, resolves guest disputes professionally, and ensures the integrity and efficiency of all table game activities in alignment with company and regulatory standards.

Education & Experience

• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must hold a valid dealer license issued by the Puerto Rico Gaming Commission.
• Successful completion of an accredited dealer training course.
• Thorough knowledge of casino rules, regulations, and operational procedures.
• Minimum of 2–4 years of experience in table games, with at least 1 year in a supervisory or lead role.

Skills & Competencies

• In-depth knowledge of table games procedures, rules, and dealing techniques (Blackjack, Roulette, Craps, Poker, etc.).
• Strong leadership skills with the ability to coach and mentor dealers.
• Excellent conflict resolution skills to handle guest disputes and team dynamics professionally.
• Ability to recognize and respond to irregular or suspicious behavior, ensuring compliance with all regulatory and security protocols.
• Exceptional customer service skills with a focus on guest satisfaction and engagement.
• Proficient in basic computer systems, player tracking systems, and pit management software.
• Has the ability to perform quick and accurate mathematical calculations.
• Strong attention to detail and the ability to work in a fast-paced environment while managing multiple tables.
• Ability to make quick, sound decisions under pressure.

Physical Requirements

• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.