Table Games Floor Supervisor (PT)

Pueblo of Pojoaque Corporations; New Mexico; Presencial; USD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

Pueblo of Pojoaque Corporate is seeking a part-time Table Games Dealer Supervisor to deal blackjack, roulette, craps and other games according to house rules, supervise fellow dealers, and ensure quality customer service.

You will schedule shifts, train new staff, observe play for integrity, and handle inquiries and disputes in a fast-paced casino environment.

Formación

• High School Diploma or GED required.
• Minimum of 1 year experience in table games being supervised.
• Good verbal and written communication skills.

Responsabilidades

• Deals games such as blackjack, Caribbean stud, let-it-ride, roulette, and craps.
• Supervises games and observes action.
• Prepares work schedules and assigns work stations.
• Ensures employees render prompt and courteous service.
• Supervises dealer auditions and trains new employees.
• Maintains surveillance to prevent violations and protect the house.
• Verifies slips and markers related to supervised games.
• Directs and supervises the game of craps.
• Resolves customer service complaints.
• Other duties as assigned.

Conocimientos

Supervision

Communication skills

Customer service

Game rules knowledge

Cheating detection

Math skills

Cash handling

Educación

High School Diploma or GED

Descripción del empleo

• Base Pay $21.00 / Hour
• Employee Type Part Time
• Manage Others Yes

Contact information

• Phone [phone]
• Email [e-mail]

Description

NAME OF ENTERPRISE: Pueblo of Pojoaque Corporate

REPORTS TO: Table Games Shift Manager

DEPARTMENT: Table Games

JOB PURPOSE: To deal table games according to policies and procedures, to supervise and coordinate the activities of other dealers, and to provide quality customer service.

ESSENTIAL FUNCTIONS

• Deals games such as blackjack, Caribbean stud, let-it-ride, roulette, and craps according to the rules of the game. May be designated according to specialty.
• Supervises games and observes action.
• Prepares work schedules and assigns work stations.
• Ensures that employees render prompt and courteous service to players.
• Supervises dealer auditions, trains new employees, and conducts performance appraisals.
• Makes recommendations for disciplinary action.
• Maintains surveillance over assigned area to ensure that the code of honesty is observed and to protect the house and guest against any violations of the game.
• Verifies fills, credit slips, opening a closing slips, and markers pertaining to games being supervised.
• Directs and supervises the game of craps.
• Drops all money in drop box, issues chips, inspects dice upon request.
• Observes dealers during payoffs for possible mistakes. Assures that all bills are genuine.
• Resolves customer service complaints and settles matters requiring explanations and interpretation of house rules.
• Other duties as assigned

• Must be at least 21 years of age or older
• Ability to supervise others.
• Good verbal and written communication skills.
• Ability to handle a variety of customer requests and personalities.
• Good knowledge of the rules of the games, and ability to spot cheating violations.
• Ability to compute payable odds to pay winning bets.
• Basic math skills.
• Ability to make change.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE

• High School Diploma or GED.
• Minimum of (1) year experience in table games being supervised.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Exposure to cigarette smoke and noise.
• Required to work weekends and holidays.

DISCLAIMER STATEMENT

This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.