Casino Floor Supervisor - Table Games

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); Vor Ort; USD 41.000 - 43.000; Vollzeit

Zusammenfassung

Tioga-Downs-Casino-Resort in Nichols, NY seeks an experienced Table Games Supervisor to lead daily operations, develop dealers, and uphold the integrity of every game while delivering an exceptional guest experience.

You'll supervise table games teams, ensure compliance with gaming regulations, monitor activity, coach staff, and maintain accurate records in a fast-paced, customer-focused casino environment. Strong leadership and communication are essential.

Qualifikationen

• Minimum of two (2) years of Table Games experience required.
• Knowledge of Blackjack and Craps; or Blackjack, Roulette, Pai Gow, and Baccarat.
• Strong leadership, communication, and guest service skills.

Aufgaben

• Lead and develop the Table Games team, assigning dealers and coaching performance.
• Oversee daily table games operations, staffing, payouts, and compliance with procedures.
• Enforce policies, internal controls, and gaming regulations; investigate irregularities.
• Deliver exceptional guest service and maintain a welcoming gaming environment.

Ausbildung

High school diploma or GED

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Casino Floor Supervisor - Table Games

Table Games Supervisors Regular Hourly Full-Time Nichols, NY, US

2 days ago Requisition ID: 4796

Salary Range: $29.81 To $31.25 Hourly

Floor Supervisor - Table Games

Lead the Game. Protect the Integrity. Elevate the Guest Experience.

Are you an experienced Table Games professional ready to take the next step in your casino career? We’re looking for a confident, service-driven Table Games Supervisor who can lead a team, maintain the integrity of casino games, and create an exceptional experience for every guest.

In this hands-on leadership role, you’ll oversee daily table games operations, support and develop dealers, ensure compliance with gaming regulations and internal controls, and help maintain a fun, welcoming, and professional gaming environment. The ideal candidate brings strong table games knowledge, sound judgment, attention to detail, and the ability to lead with integrity in a fast-paced casino environment.

What You’ll Do

Lead and Develop the Team

• Supervise Table Games Dealers and assigned associates throughout daily operations.
• Assign dealers to tables and adjust staffing to meet business needs.
• Coach, train, and provide ongoing feedback to promote accuracy, professionalism, efficiency, and exceptional guest service.
• Support associate onboarding, performance evaluations, attendance monitoring, and the enforcement of departmental standards.
• Help foster a respectful, accountable, and service-focused team culture.

Oversee Table Games Operations

• Coordinate table openings and closings, fills, credits, payouts, chip inventory, and other gaming transactions.
• Monitor table activity to ensure games are conducted accurately, fairly, and according to established procedures.
• Verify game activity and transactions in accordance with company policies and internal controls.
• Maintain a visible presence on the gaming floor to support operational efficiency and a positive guest experience.
• Stay informed about promotions, special events, and changing operational needs.

Protect Game Integrity and Ensure Compliance

• Enforce company policies, approved game procedures, internal controls, and applicable gaming laws and regulations.
• Identify and address procedural errors, irregularities, suspicious activity, and potential violations.
• Maintain accurate logs, reports, and required documentation.
• Support compliance with Title 31, anti-money laundering requirements, responsible gaming practices, and other applicable regulatory standards.
• Partner with Surveillance, Security, Cage, and other departments to resolve operational, security, and compliance concerns.
• Assist with investigations involving gaming irregularities, associate incidents, and guest complaints while maintaining confidentiality.

Deliver Exceptional Guest Service

• Respond to guest questions, concerns, and game disputes with professionalism, fairness, and sound judgment.
• Resolve routine issues promptly and elevate unusual or unresolved matters to Table Games Management.
• Promote a fun, welcoming, and entertaining atmosphere while maintaining the integrity of every game.
• Serve as a role model for professionalism, accountability, and outstanding service.

Required Qualifications

To be considered for this position, candidates must meet the following requirements:

• Education: High school diploma or GED required.
• Experience: Minimum of two (2) years of Table Games experience required.
• Game Knowledge and Skills:Demonstrated knowledge and ability to manage the games required for the assigned shift, including either:
  • Blackjack and Craps; or
  • Blackjack, Roulette, Pai Gow, and Baccarat.
• Casino Operations: Working knowledge of casino rules, Table Games manuals, departmental policies, procedures, internal controls, and applicable gaming regulations.
• Leadership: Demonstrated leadership skills and the ability to direct, coach, train, and support team members.
• Guest Service: Strong guest service skills and the ability to professionally handle guest concerns and game disputes.
• Communication: Excellent verbal communication and interpersonal skills, with the ability to communicate effectively with guests, associates, management, and other departments.
• Mathematical Ability: Ability to perform quick and accurate calculations involving chips, wagers, payouts, winners, losers, and U.S. currency.
• Computer Skills: Basic computer proficiency, including the ability to enter information into tracking systems and complete required documentation.
• Attention to Detail: Ability to observe game activity, review player data and documentation, identify irregularities, and apply established procedures consistently.
• Judgment Under Pressure: Ability to remain calm, professional, and decisive when addressing disputes, operational challenges, or other stressful situations.

Additional Requirements and Work Environment

• Ability to read and understand written instructions, policies, procedures, correspondence, and reports.
• Ability to communicate information clearly in one-on-one and small-group settings.
• Ability to organize work, manage competing priorities, and solve routine operational problems.
• Ability to maintain confidentiality and demonstrate the highest standards of integrity.
• Ability to stand and walk for extended periods and move easily throughout the table games pit.
• Ability to routinely push, pull, carry, and lift up to 40 pounds.
• Ability to bend, reach, stoop, twist, grip chips and cards, and perform other physical activities associated with the position.
• Ability to work in a busy casino environment with high noise levels and varying temperatures.
• Willingness to work the assigned shift and support operational needs, including table openings and closings.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Supervisory Responsibilities

The Table Games Supervisor directly supervises Table Games Dealers and is responsible for directing daily work, assigning duties, supporting training and development, evaluating performance, recognizing strong performance, addressing conduct or performance concerns, and helping resolve associate complaints and operational issues in accordance with company policies and applicable laws.

What Success Looks Like

A successful Table Games Supervisor is a trusted and visible leader who:

• Maintains accurate, fair, and secure gaming operations.
• Builds a knowledgeable, accountable, and guest-focused team.
• Applies gaming regulations and internal controls consistently.
• Handles guest concerns and operational challenges with professionalism.
• Sets the standard for integrity, communication, and teamwork.