Table Games Supervisor, Full Time

Dreamscape Companies LLC; Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Rio Las Vegas is seeking a Table Games Supervisor to lead a team of dealers, ensuring top-tier guest service and adherence to game rules. You will supervise, train, and evaluate staff while maintaining strong customer relations in a fast-paced casino environment.

Responsibilities include calculating payoffs, monitoring compliance, and addressing guest concerns, with opportunities to advance within the table games floor. Must meet licensing requirements and be able to work varied shifts.

Qualifications

• HS diploma or equivalent required.
• Completed dealer training or equivalent experience.
• Strong knowledge of Rio games and casino operations.
• Excellent math, communication and guest service skills.
• Ability to supervise dealers and enforce policies.
• Must meet gaming licensing requirements.

Responsibilities

• Supervise, coach, and support dealers.
• Maintain exceptional customer service and guest relations.
• Calculate payoffs and monitor game integrity.
• Ensure compliance with gaming regulations and policies.
• Access credit lines as needed and issue credits.
• Direct and supervise dealers in assigned area.
• Evaluate team performance on a yearly basis.
• Resolve customer complaints or escalate to Shift Manager.

Skills

Customer service

Math skills

Communication

Cash handling

Gaming knowledge

Supervisory ability

Licensing eligibility

Education

HS diploma

Tools

Dealers training

Job description

Table Games Supervisor, Full TimeWe use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. Click on Cookies Settings to customize your cookie choices. California, Colorado, Connecticut, Utah and Virginia residents. See Cookie Settings for opt-out rights.# Careers## Table Games Supervisor, Full TimeApply: Rio Las Vegas, Nevada: Full time: Posted 3 Days Ago: JR101594**WHAT YOU’LL DO** Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible. **ROLE EXPECTATIONS** Responsibilities include, but are not limited, to the following:* Stand and circulate throughout assigned area.* Possess thorough knowledge of games assigned to supervise.* Calculate all payoffs.* Understand and monitor compliance with gaming regulations, company policies and procedures.* Operate computer to access credit line, issue credit.* Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.* Direct and supervise dealers in assigned area.* Evaluate designated team members’ performance on a yearly basis.* Monitor changes of cards and dice; inspect new equipment before allowing into play.* Resolve customer complaints or refer to Shift Manager when appropriate. **SUPERVISORY RESPONSIBILITIES** This position oversees Table Games Dealers.**REQUIREMENTS** * High school diploma or equivalent.* Successful completion of a comprehensive dealer training program or an equivalent amount of relevant experience.* An in-depth knowledge of the specific casino games offered at the Rio Hotel and Casino, coupled with the ability to quickly adapt to new games and rules.* Strong mathematical and communication skills.* Outstanding customer service and interpersonal skills, with an unwavering commitment to exceeding guest expectations.* The capacity to excel in a fast-paced, high-pressure gaming environment.* Meticulous attention to detail and unfailing accuracy in cash handling.* Must meet the age requirement for gaming employees in Las Vegas and hold any required gaming licenses or permits.**PREFERRED** * Two years of experience as a Floor Supervisor**CERTIFICATIONS, LICENSES, REGISTRATIONS*** Must be able to qualify for licenses and permits required by federal, state and local regulations. **PHYSICAL REQUIREMENTS*** Must be able to work under time constraints and within established deadlines.* Must regularly lift and/move up 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.**WORKING CONDITIONS*** This role may entail exposure to cigarette smoke, high-volume background noise, and varying shift schedules, including evening and late-night hours. It also necessitates prolonged periods of standing to facilitate games and engage with patrons. *Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.*