Casino Surveillance Specialist – Flexible Shifts

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Surveillance Technician to perform technical surveillance duties, monitoring the casino floor, parking areas, and back‑of‑house spaces with electronic and video equipment while delivering excellent guest service.

The role requires observing and recording activity in gaming areas, ensuring compliance with regulations, and assisting in emergencies. Flexible shifts and a strong focus on safety are essential.

Qualifications

• High school diploma required; 1+ year in security or gaming-related field preferred.
• Analytical, observational, organizational, interpersonal and communication skills.
• Casino Surveillance or related surveillance experience is a plus.
• 20/20 corrected vision is required.

Responsibilities

• Observe, monitor, and record all activity in the casino area and document observations.
• Record events in table games, slots, cage, hard count, soft count.
• Must understand credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in coordinating and resolving emergency situations.
• Disclose irregularities to management for immediate action.
• Promote responsible gaming and responsible alcohol service; inform managers of concerns.
• Clean and sanitize work and public spaces.
• Perform other related duties and adhere to Virginia Lottery Regulations.

Skills

Analytical skills

Observational skills

Communication skills

Interpersonal skills

Team player

Flexibility

Education

High school diploma

Tools

Computer applications

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Surveillance Technician to perform technical surveillance duties, monitoring the casino floor, parking areas, and back‑of‑house spaces with electronic and video equipment while delivering excellent guest service.

The role requires observing and recording activity in gaming areas, ensuring compliance with regulations, and assisting in emergencies. Flexible shifts and a strong focus on safety are essential.