Casino Security Supervisor — Shift Leader & Incident Response

Q Casino + Resort; Dubuque (IA); On-site; USD 42,000 - 63,000; Full time

Job summary

Q Casino + Resort is seeking a Security Supervisor to lead security staff across shifts, ensuring the safety of patrons, employees and the facility. The role requires directing check-ins, enforcing security procedures and maintaining keys, while upholding regulatory standards.

Responsibilities include supervising officers, coordinating with the Security Manager, handling incidents, assisting in training, and ensuring accurate daily reports.

Qualifications

• High school diploma required.
• 1 year of prior security experience and 1–2 years of supervisory experience required.
• OSHA trained in blood-borne pathogen cleanup.
• Good oral and written communication and strong customer service skills.

Responsibilities

• Check-in and assign Security staff members to locations.
• Facilitate shift start buzz session to share information.
• Enforce internal controls, SOPs, and IRGC regulations.
• Maintain control of shift keys and oversee cash collection per regulations.
• Complete daily attendance and required state reports.
• Report incidents to proper officials and assist in arrests or evictions when needed.
• Assist in training Security and Valet staff; perform disciplinary actions as needed.
• Monitor parking lots and respond to violations; assist in medical calls when required.
• Oversee routine maintenance requests and staffing in absence of supervisors.

Skills

Leadership

Customer service

Oral and written communication

Decision making

Training

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Q Casino + Resort is seeking a Security Supervisor to lead security staff across shifts, ensuring the safety of patrons, employees and the facility. The role requires directing check-ins, enforcing security procedures and maintaining keys, while upholding regulatory standards.

Responsibilities include supervising officers, coordinating with the Security Manager, handling incidents, assisting in training, and ensuring accurate daily reports.