Casino Security Officer I — Protect & Serve Guests

Tesuque Casino; Santa Fe (NM); On-site; USD 20,664 - 30,307; Full time

Job summary

Tesuque Casino in Santa Fe, NM is seeking a Security Officer to safeguard guests, employees, assets and property. Under the Security Supervisor you will maintain a visible, professional presence, respond to incidents, conduct investigations, and document occurrences accurately.

The role blends protective duties with outstanding customer service, aligning with Tesuque Guest Service Standards and cultural awareness.

Qualifications

• GED or high school diploma required.
• Strong organizational, human relations and decision-making skills.
• Good verbal and written communication skills.
• Must be computer-literate.
• Must have ability to work in a team.
• Must be creative and have great problem-solving skills.

Responsibilities

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support with emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Attain and retain working knowledge of Casino's Internal Controls, Security's Policies and Procedures, and Gaming and interdepartmental policies and procedures.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Promote the highest degree of quality customer service, both internally and externally.
• Other duties as assigned.

Skills

Teamwork

Communication

Customer service

Problem solving

Self-motivation

Computer literacy

Education

GED or high school diploma

Job description

Tesuque Casino in Santa Fe, NM is seeking a Security Officer to safeguard guests, employees, assets and property. Under the Security Supervisor you will maintain a visible, professional presence, respond to incidents, conduct investigations, and document occurrences accurately.

The role blends protective duties with outstanding customer service, aligning with Tesuque Guest Service Standards and cultural awareness.