Casino Security Officer II — Guest Service & First Aid

Tesuque Casino; Santa Fe (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

Tesuque Casino is seeking a Security Officer to protect guests, employees and property under the direction of the Security Supervisor. You will maintain a visible, professional presence and enforce all rules, while delivering exceptional customer service in line with Tesuque Guest Service Standards.

You will respond to medical incidents, document thoroughly, and support the security department to ensure a secure, welcoming environment. Native American preference will be given.

Qualifications

• GED or high school diploma required.
• Certified first aid/CPR.
• Strong organizational, human relations and decision-making skills.
• Good verbal and written communication skills.
• Must be computer-literate.
• Ability to work in a team environment.
• Creative problem solving.
• Self-starter with excellent follow-through.

Responsibilities

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support with emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

Skills

Teamwork

Communication

Customer service

Observant

Problem solving

Education

GED or high school diploma

Certified first aid/CPR

Job description

Tesuque Casino is seeking a Security Officer to protect guests, employees and property under the direction of the Security Supervisor. You will maintain a visible, professional presence and enforce all rules, while delivering exceptional customer service in line with Tesuque Guest Service Standards.

You will respond to medical incidents, document thoroughly, and support the security department to ensure a secure, welcoming environment. Native American preference will be given.