Security Supervisor

Tesuque Casino; Santa Fe (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Tesuque Casino in Santa Fe, NM seeks a Security Supervisor to lead the Security Department on assigned shifts, guiding officers, enforcing policies, and coordinating incident responses to safeguard guests and assets.

Ideal candidates have supervisory security experience, First aid/CPR certification, and strong communication skills. Native American preference may apply; bilingual abilities are a plus.

Qualifications

• GED or high school diploma required.
• Must have three (3) years of Security, Military, Law Enforcement or qualifying experience.
• Must have three (3) years in supervisory and/or leadership role.
• Must be certified in First aid/CPR.
• Must have strong organizational, human relations and decision-making skills.
• Must have good verbal and written communication skills.
• Must be computer-literate.
• Must have the ability to work in a team environment.
• Must be creative and have great problem-solving skills.
• Must be a self-starter with excellent follow through.

Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Protect Casino records, assets, merchandise, and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support in emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures and Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigate all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

Skills

Leadership

People management

Emergency response

Customer service

Policy enforcement

Education

GED or high school diploma

First aid/CPR certification

Job description

Position Summary

Under the direction of the Shift Manager and higher-ranking officials, the Security Supervisor serves as a frontline leader within the Casino’s Security Department. This role is responsible for the direct supervision, coordination, and support of security personnel during assigned shifts, ensuring that all operations are conducted with professionalism, efficiency, and a strong commitment to safety and service.

The Security Supervisor leads by example, fostering a culture of accountability, teamwork, and continuous improvement. This position plays a key role in mentoring and guiding officers, reinforcing departmental standards, and ensuring consistent adherence to all policies, procedures, and regulatory requirements. The Security Supervisor is also instrumental in maintaining a high level of morale and operational readiness among the team.

In addition to overseeing daily security functions, the Security Supervisor is a critical responder to all emergency incidents, assuming the role of Incident Commander when necessary. This includes managing incident response, coordinating with internal and external stakeholders, and ensuring the safety of all individuals on property.

With a strong focus on leadership, guest service, and operational excellence, the Security Supervisor upholds the Tesuque Guest Service Standards and contributes to a secure, respectful, and welcoming environment for all guests and employees.

Native American preference will be given.

Essential Duties & Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Protect Casino records, assets, merchandise, and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support in emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures and Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigate all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education

• GED or high school diploma required.
• Must have three (3) years of Security, Military, Law Enforcement or qualifying experience.
• Must have three (3) years in supervisory and/or leadership role.
• Must be certified in First aid/CPR.
• Must have strong organizational, human relations and decision-making skills.
• Must have good verbal and written communication skills.
• Must be computer-literate.
• Must have the ability to work in a team environment.
• Must be creative and have great problem-solving skills.
• Must be a self-starter with excellent follow through.

Minimum Qualifications

• Must be able to function successfully in a team environment.
• Must be able to perform essential security duties including first aid/CPR.
• Must be a self-starter with excellent follow through.
• Must be able to work and interact professionally with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Bi-lingual is preferred.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.
• Must have and maintain a valid driver’s license.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Conduct work performance appraisals/interviews and make recommendations for advancement.
• Initiates post scheduling and delegating responsibilities among officers.

Supervisory Responsibilities

The Security Supervisor is responsible for overseeing the Security Officers in the Security Department during their shift, ensuring alignment with departmental and organizational objectives. The supervisor provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Following initial training, the Security Supervisor is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of settings: food, oils, and cooking surfaces. The incumbent is occasionally exposed to loud noise and change in temperatures.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino are an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

To Apply

Go to https://tesuquecasino.com/careers-2/ and follow the instructions to view all open jobs and apply. Please submit a resume when applying.

Source: Hospitality Online