Security Officer I

Tesuque Casino; Santa Fe (NM); On-site; USD 20,664 - 30,307; Full time

Job summary

Tesuque Casino in Santa Fe, NM is seeking a Security Officer to safeguard guests, employees, assets and property. Under the Security Supervisor you will maintain a visible, professional presence, respond to incidents, conduct investigations, and document occurrences accurately.

The role blends protective duties with outstanding customer service, aligning with Tesuque Guest Service Standards and cultural awareness.

Qualifications

• GED or high school diploma required.
• Strong organizational, human relations and decision-making skills.
• Good verbal and written communication skills.
• Must be computer-literate.
• Must have ability to work in a team.
• Must be creative and have great problem-solving skills.

Responsibilities

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support with emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Attain and retain working knowledge of Casino's Internal Controls, Security's Policies and Procedures, and Gaming and interdepartmental policies and procedures.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Promote the highest degree of quality customer service, both internally and externally.
• Other duties as assigned.

Skills

Teamwork

Communication

Customer service

Problem solving

Self-motivation

Computer literacy

Education

GED or high school diploma

Job description

Position Summary

Under the direction of the Security Supervisor, the Security Officer is responsible for ensuring the safety and protection of guests, employees, assets, and property within the Casino. This includes enforcing all applicable rules, regulations, policies, and procedures while maintaining a visible and professional presence throughout the facility.

Security Officers are required to respond to all incidents, conduct thorough investigations, and document each occurrence accurately and in a timely manner in accordance with departmental protocols. Their role is critical in maintaining order, deterring potential threats, and ensuring a secure environment.

In addition to their protective duties, Security Officers are expected to provide exceptional customer service in alignment with the Tesuque Guest Service Standards, demonstrating courtesy, cultural awareness, and professionalism in every interaction. This position supports the overall mission of the Security Department through integrity, accountability, and operational excellence.

Note: Native American preference will be given.

Essential Duties & Responsibilities

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support with emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Attain and retain working knowledge of Casino's Internal Controls, Security's Policies and Procedures, and Gaming and interdepartmental policies and procedures.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Promote the highest degree of quality customer service, both internally and externally.
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education

• GED or high school diploma required.
• Must have strong organizational, human relations and decision-making skills.
• Must have good verbal and written communication skills.
• Must be computer-literate.
• Must have the ability to work in a team environment.
• Must be creative and have great problem-solving skills.
• Must be a self-starter with excellent follow-through.

Minimum Qualifications

• Must be able to function successfully in a team environment.
• Must be able to perform essential security duties.
• Must be able to demonstrate excellent guest service skills.
• Must be a self-starter with excellent follow-through.
• Must be able to work and interact professionally with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.
• Must have and maintain a valid driver's license.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Bi-lingual preferred.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Supervisory Responsibilities

None at this time.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of settings: food, oils, and cooking surfaces. The incumbent is occasionally exposed to loud noise and change in temperatures.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino are an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.